My family and I got caught in a snowstorm coming back from the Grand Rapids area and decided to check TripAdvisor before looking for a hotel. The closest ones had sketchy reviews at best; just a little further was this option in Portland. We are glad we went a little further: our stay was very pleasant, the room was nice,... More

We selected the American Heritage Inn, Portland MI as it was just off I-96 on our way from Detroit to Grand Rapids MI. We flew into Detroit and planned a stop in Portland to visit family on our way across the state. Logistically this hotel was in a perfect location to rest after a long day of travel and visiting... More

We enjoyed our stay with this most hospitable group of hardworking women. We were greeted very promptly and friendly. They held our request to have our friends located near us on the same floor. They were kind to extend the breakfast time when we woke up late. We will definitely come again. Thank you for making our weekend get together... More

poor service at check in, made to wait 15 minutes for clerk to figure out computer after room paid for, wouldn't let us take bags in. Left small, but valuable item in room, was told they would mail it, they never did.

I had the pleasure of staying in this hotel last weekend. Lobby was nice and open, and Jessica or Jennifer who made my reservations over the phone was extremely pleasant and helpful. Paige checked me in and she was equally as kind and considerate. I walked into a fresh smelling room. The rooms have all been redone and, for once,... More

I came to this hotel with my husband and 3 kids. The newly renovated rooms were beautiful, attractive colors and CLEAN!!! My kids loved the game room and Pool. The pool area was very clean as well, most hotels pool rooms are not upkept as nicely. The breakfast had these cute little waffles that my kids loved. The staff were... More

I have stayed in this hotel many times over the past few years. I must say that I am impressed with the renovations and the overall friendliness of the staff. They have even shoveled my car out of a snowbank and cleaned it off for me. My family and I were there the night of the so-called "rude staff" experience... More

My husband and I have been staying at this hotel for years when visiting Portland. It has always seemed ok - but our last stay was the worst!!! After a long day we checked in and got our young kids quickly to bed. After the kids were asleep we discovered the bathroom was dirty AND UNSANITARY! The floor had dried... More

It was surprised when i visited in past summer after two year later.Its newly renovated property and i can't believe that how nice it looked . Very nice Swimming Pool, Game Room and Breakfast Room. Had real good time to use WIFI and Business Center with Printer. I can tell it known by its name American Heritage Inn is excellent... More