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Hilton Garden Inn Detroit Metro Airport

3.0 of 5
31800 Smith Road, Romulus, MI 48174
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Hilton Garden Inn Detroit Metro Airport
Ranked #13 of 25 hotels in Romulus
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127 reviews from our community

    Trip type
Traveller rating
    30
    51
    24
    15
    7
Date Rating
Markham, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 7 May 2013

I usually enjoy staying at Hilton Garden Inns but this one was just too noisy. The planes fly directly over the hotel and the windows don't do much to block out the sound. I have stayed at many airport hotels but this is the first one where the noise was really bad. The hotel itself is very good. The rooms... More

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Joe F, General Manager at Hilton Garden Inn Detroit Metro Airport, responded to this review
8 May 2013

Thank you so much for your recent review. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that there were some issues that inconvenienced you particularly the disruptive noises coming from the airport. It is through feedback as yours that we evaluate ourselves and identify the areas where we can... More

New Berlin, WI
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 27 April 2013

Our room was clean, the staff was friendly and very competent, the Internet was fast and easily accessible. The breakfast was WONDERFUL. The breakfast staff and cook could not have been better! They seemed to genuinely enjoy their jobs and wanted to ensure we had everything we wanted. We actually went back to our room to get more cash for... More

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Nashville, United States
1 review
4 of 5 stars Reviewed 22 April 2013

Nice facility and staff is accomadating and friendly. The food is good which is important because dining options around the hotel are sparse. The wireless internet was an issue as I was kicked-off a few times. I've stayed here before and had simialr issues w/ the wireless internet.

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Review collected in partnership with Hilton Garden Inn

1 review
4 of 5 stars Reviewed 8 April 2013

I enjoy all Garden Inns, you always know what to expect. Helpful, friendly, clean, comfortable hotels. The rooms are big, the beds big and comfortable, the linens fresh and clean and the staff very friendly. Fresh coffee and tea available all day, warm cookies during the late afternoon and evening hours. Convenient to the airport.

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Review collected in partnership with Hilton Garden Inn

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 6 April 2013

I am a loyal Hilton Diamond Preferred member, but this Hilton Garden Inn fell well below my expectations. The wireless internet connection in the room was terribly slow. When I made the staff aware of the problem, they brought me an ethernet cable for a wired connection. However, this wired connection was no better than the wireless. So, I was... More

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Review collected in partnership with Hilton Garden Inn

Joe F, General Manager at Hilton Garden Inn Detroit Metro Airport, responded to this review
11 April 2013

Thank you so much for taking time to post a review of your recent stay with us. I sincerely apologize if you were inconvenienced in any way regarding our internet connection at our hotel. I do empathize with your situation and assure you that we are always looking for ways to improve our guests’ satisfaction. We are currently looking at... More

Travellers are raving about these Romulus hotels

La Quinta Inn & Suites Detroit Metro Airport
4 of 5 stars
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London, Canada
1 review
2 of 5 stars Reviewed 4 April 2013

The hotel itself is a nice enough facility. I took my family of 6 there for the sleep park and fly. We stayed over the Tuesday night before the Easter long week-end. Prior to booking, the staff over the telephone gave me some bad advice. She said because of our family size, we could book the handicapped room which has... More

Was this review helpful? Yes
Joe F, General Manager at Hilton Garden Inn Detroit Metro Airport, responded to this review
8 April 2013

I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We... More

1 review
5 of 5 stars Reviewed 3 April 2013

I have stayed several times overnight when waiting for a morning flight out of Detroit. This is an excellent hotel and the service is great. I travel about 70% of my work time and if every hotel could be as good as this on for the price it would make the travel more bearable.

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Review collected in partnership with Hilton Garden Inn

Billings, Montana
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 11 March 2013

The employees were very helpful and nice as with all the Hilton Hotels that I have stayed at. Unfortunately the hotel is somewhat run down and not up to Hilton standards. The food at the restaurant was OK, not what I have become accustomed to when dining at Hilton restaurants. The room description upon making the reservation said that the... More

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Joe F, General Manager at Hilton Garden Inn Detroit Metro Airport, responded to this review
13 March 2013

Thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I was glad to read from your review that your fund our staff to be helpful and friendly. I do however understand that you found our property to be somewhat rundown.... More

Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 March 2013

The hotel is relatively modern. The business center is first class, with updated equipment...as is the work out area. The lobby is engaging and caters to small meetings over coffee or a glass of wine. The staff seemed very eager to help and makes the hotel seem a little more 'up scale'. My room was quiet and clean...typical Hilton style.... More

Was this review helpful? Yes
Joe F, General Manager at Hilton Garden Inn Detroit Metro Airport, responded to this review
11 March 2013

Thank you for taking the opportunity to complete a review of your stay with us at the Hilton Garden Inn Detroit Metro Airport! We also love our new lobby and the equipment in the business center. I am pleased to hear the stay was eager to help and created even more of an upscale feel to the hotel. We do... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 March 2013

I stayed at this property Sunday and Monday night for a company outing. Check in was a breeze and the rep was very friendly. After dropping my things off in my room I returned to the dining area for dinner. The food was really good, obviously prepared by a real chef. For dessert, I enjoyed one of the best strawberry... More

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Joe F, General Manager at Hilton Garden Inn Detroit Metro Airport, responded to this review
11 March 2013

Thank you for staying with us and taking the opportunity to comlete a review of your stay with us at the Hilton Garden Inn Detroit Metro Airport! I very excited your company decided to use our hotel for their event. I am also very happy to hear you enjoyed your meals, service and guestroom during your stay. We look forward... More

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Additional Information about Hilton Garden Inn Detroit Metro Airport

Also Known As:
Hilton Garden Inn Detroit Metro Airport Hotel Romulus
Hilton Garden Inn Detroit Metro Airport Hotel
Hilton Garden Inn Romulus
Romulus Hilton Garden Inn
Detroit Metro Airport Hilton Garden Inn
Hilton Detroit
Hilton Romulus
Romulus Hilton
Address: 31800 Smith Road, Romulus, MI 48174
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 25 hotels in Romulus
Price range (per night): RM301 - 488
Hotel Class:3 star (3*)
Reservation Options:
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