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Extended Stay America - Detroit - Metropolitan Airport

2.0 of 5
30325 Flynn Drive, Romulus, MI 48174
Hotel amenities
Extended Stay America - Detroit - Metropolitan Airport
Ranked #14 of 25 hotels in Romulus
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39 reviews from our community

    Trip type
Traveller rating
    16
    10
    4
    5
    4
Date Rating
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 May 2013 NEW via mobile

Overall its a decent place to stay. The hotel manager is very nice but is extremely long winded when she's checking you in. I stood at the counter for 20 mins while she took 1 reservation by phone. Then when it was my turn she took 20 mins to check me in. Just some helpful advise. Try to work on... More

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Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 19 March 2013

I'll start with the positives: 1. Close to the airport and not far off the highway if location matters to you. 2. Lady at check-out was extremely friendly. As quickly as I wanted out of there, she was pleasant and accommodating. 3. Room is surprisingly quiet considering the proximity to the airport. 4. Full size refrigerator freezing cold. I'm used... More

Was this review helpful? Yes 1
RDO_Sarah_L, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
7 April 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. Please know that we have strict quality control standards that... More

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Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 12 March 2013

The accommodations are basic, but functional and clean. Internet service is great. Maid service one per week is fine. Staff is very friendly and helpful. I stayed over a month so the onsite laundry room was a plus. Generally a great value for the price. I will make it a point to stay at this hotel on my next trip... More

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RDO_Sarah_L, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
19 March 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Leamington
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 28 February 2013

This Hotel is not very nice at all, for the price they should be ashamed. It was old and not very clean. It is at the end of a dark street and I was nervous to stay there, we where on the first floor and wished we where on one of the top floors. It is to expensive for what... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
14 March 2013

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More

Annandale, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 26 February 2013

The price was very competitive, the location is excellent - near the DTW airport (I-94) and near other things such as a Big Boy, etc. in a area full of lodging. The room has a full kitchenette which is very nice for those who really appreciate having a refrig even when traveling a few days for pleasure. Parking was plentiful.... More

Was this review helpful? Yes 1
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
1 March 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Findlay, Ohio
1 review
2 of 5 stars Reviewed 19 February 2013

Stayed as part of Park, Sleep & Fly. The only good part about it was the parking. When I booked the room the website stated that I would be charged a deposit and the balance due upon check in. Both were charged immediately. At check in I informed the person at the front desk and she couldn't see in her... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
21 February 2013

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I am eager to address your particular concern in this forum. Our hotel... More

Sarnia, Ontario, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 14 February 2013

I stayed here last night as part of a Park Sleep Fly package. I like that the rooms are more roomy than regular hotel rooms, and the small kitchenette was handy, even for the overnight stay. The front desk staff was very friendly. I forgot my blow dryer at home, and although they are not supplied in the room, I... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
21 February 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 January 2013

Dan did a great job taking care of all my concern. He did everything on my list quickly and efficiently. Front desk catered to my every need. They always greet you with a smile. Shuttle driver is very friendly.

Was this review helpful? Yes 1
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
28 January 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Novi
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 19 January 2013

I highly recommend the Extended Stay - Metro Airport. Everything about the facility is great, especially the staff. From the first day I checked in, Audrey was friendly and informative. Pia was professional and knowledgeable and was able to contemplate my needs beforehand. Dan, the maintenance engineer was extremely efficient and knowledgeable as well; going above and beyond what is... More

Was this review helpful? Yes 2
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
23 January 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Grand Rapids, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 January 2013

Very clean,quiet,and comfortable.convieniently located across the highway from the airport,and just off from I-94.yet I never heard a plane or a vehicle.I spend a lot of time in motels traveling for work,and this is one of the best.The staff is awesome,from PIA at the front desk to the shuttle driver.There are several more expensive options in the area,but none more... More

Was this review helpful? Yes 1
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review
7 January 2013

Thank you so much for your great review. I am so happy to hear you enjoy our location. It sounds like our hotel is a perfect fit for you. I appreciate you sharing your feedback as it allows us to continue to take great care of guests like yourself. Thank you for your continued business and we look forward to... More

 
 
 
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Additional Information about Extended Stay America - Detroit - Metropolitan Airport

Also Known As:
Romulus Extended Stay
Address: 30325 Flynn Drive, Romulus, MI 48174
Region: United States > Michigan > Romulus
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #14 of 25 hotels in Romulus
Price range (per night): RM224 - 269
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Detroit - Metropolitan Airport
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