Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I’m so pleased that your stay was such a positive one! Our Grab... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

I appreciate you taking the time to write a review of your experience with us at Extended Stay America Detroit – Roseville. I sincerely apologize for the five minute wait time and the room condition you described is totally unacceptable to me and not at all representative of our quality standards. We evaluate each room prior to check-ins. In response... More

Thank you for taking the time to make us aware of your experience. Due to our committment to providing great guest service, I was pleased to read your comments about the friendliness of our staff. Given this committment, it was with great concern that I read the rest of your account. Please accept my sincerest apologies that your stay wasn't... More

What a nice review! Thank you so much for sharing your feedback with us. I am thrilled we were able to take care of your mother in law and provide her with a home away from home for 6 months. It sounds like our rooms and staff were a good fit for her. I appreciate you posting your comments. Thank... More

Thank you for your review of your stay with us. We appreciate your feedback. I know how reassuring it must be to feel at home and safe at a hotel so I am happy we were able to provide that for you. Thank you for sharing your experience at our Roseville location. We hope you will come back and see... More

Thank you so much for your posting. I was very pleased to hear you enjoyed your stay and our hotel worked out so well for you. Thank you for your kind words regarding our staff, especially Teanta. We strive to provide great guest service so it's wonderful to hear we did just that in your case. I am so sorry... More

Thank you for taking the time to review your recent stay of our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. As this hotel’s manager, I can assure you that I have brought each... More

Thank you so much for your review. I am so happy to hear you enjoyed your stay with us. We really appreciate your business and we look forward to having you stay with us again. Exceptional guest service and clean rooms - this is what we strive for so I was so happy to hear we hit the mark with... More