Don't expect new, trendy, or fancy. The room was admittedly basic and dated, but it was very clean, had a nice big shower, and a comfortable bed. We spent a quiet, comfortable night. The family running the motel was very friendly. This isn't a "destination"... it's a clean, quiet, comfortable place to spend a night or two without spending a... More

We stayed here when going to the Venetian Festival. The room was non-smoking but the smell of smoke about knocked me over, the room was relatively clean but directly out of 1963. Two rooms over the roof leaked and water rained into the bathroom - they checked out, we referred to the closed room as the Niagara Room. The complimentary... More

The Timberline was far overpriced. The room smelled like sewage. Bathtub didn't drain well and we took showers with water up to our ankles. One window did not open at all. Another opened, but would not close. Towels threadbare. Heater came on in the middle of summer and had no controls. Staff did not speak English well and could not... More

Very dirty upon arrival, crappy customer service, dirty pool. I woke up at 3am in the dark for a trip to the toilet and stepped on a roach. Disgusting! I would not stay here if i were you..... More

Excellent place to stay- very clean, lots of things for kids (pool, playground), good breakfast, free wi-fi. I'll take this over all the chain hotels where you rarely get all of these amenities. Oh and the best part- a fraction of the cost! We highly recommend this place. Very kind and hospitable manager and staff. More

first night I did not have internet, second and third only one channel of tv. Very poor customer service. One night I did not get towels, shampoo, bath mat (provided when requested from office). I mistakenly left items, and was in town till 9 pm that night), I received no phone call) but one of the items was acknowledged when... More

me and my friend we stay last weekend. the motel is so clean and the pool is also clean and in the room nice smell. room was clean , motel out side parking also so nice and clean. pool was also clean. More

We visited Saugatuck for the weekend. The motel is old, not centrally located, and had questionable people staying there. The rooms were old (TV from the '70's, bathroom from the '60's), but generally clean. The pool and whirlpool were inoperable. Hotel staff didn't speak English well, which created problems when trying to resolve our concerns. We ended up leaving about... More

Upon arrival, the place looked OK. The pool was clean, and the hot tub almost warm. The rooms are not "retro" - they are very old and not updated in any way. Hot water faucet in bathroom did not work - didn't matter - there was no hot water in the morning anyway ! Wall paper pealing and dust was... More