OK, the good first. The hotel is clean and well maintained. The staff is friendly. Then, the bad. Despite being friendly the staff is inept at solving problems. This hotel is VERY NOISY with lots of kids running around screaming. Even adults were having loud arguments in the hallways at night. The walls are very thin and you hear everything... More

We like SpringHill Suites but this was a terrible experience. This is a very noisy hotel. When the room next to us decided to party and smoke, the front desk was afraid to do anything so we were moved next to the noisy elevator. The noise from various guests continued well after midnight. Beds were very uncomfortable. Beware! Especially if... More

I made my reservations but due to husbands admission into the hospital we had to cancel, for no other reason than illness. Company would not allow cancellation but charged for the room anyway. By phone they told me it was cancelled, but it is being charged to me, anyway. Never Again - such crooks More

We had taken a few years off from staying here. But after terrible heating and cooling system at a nearby sister hotel, we returned. At first we were given a room two feet from the breakfast area and un-enclosed ice machine. When moved to a room on the 2nd floor near behind the front desk, we were very content. The... More

We stay in Southfield in the Telegraph Rd / 12 Mile Rd area a few times a year and have used many of the local hotels. This was our first stay at the Springhill Suites, and it's our new favorite in the area. The hotel seems quite new, and it is in very good shape. The staff is very friendly... More

the amorous couple next door to me tested the lack of thickness of the walls. also loud patrons at 130 in the AM on a Monday night in the halls. More

Ive been staying here on a eegular basis since 2006. I don't want to stay anywhere else...the location, value and customer service can't be beat! However, it's been about 6 mos since my last stay and the attention to detail is slipping. The staff took care of the issues and issued me 2000 bonus points. So I'll go back and... More

A very nice hotel. Definitely will come back again. We stay there on Canadian Thanksgiving with 3 kids. The room size is huge with 2 queen size beds and a sleeper sofa. Comes with microwave, coffee machine and a kitchen sink. It is also next door to a 24 hours Tim Hortons. Breakfast has good seletions; boiled eggs, cereals, yogurts,... More

Went for an overnight stay with friends and was pleased with this hotel. Kellie greeted us warmly and did anything she could to help accomodate us......feather free pillows, dinner options, directions to IKEA. Beds were comfortable, breakfast had plenty of options, and location was convenient. The only thing that was a bothersome were rowdy and loud young boys in the... More