This is my third time staying at this hotel and I will most certainly come back again. The people at this hotel are extremely friendly, the staff the front desk people...everyone! The hotel is very, very clean and well kept. Not to mention the heavenly bed. What a great nights sleep you get from this bed. Take the time to...
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Since I grew up in the area, we stay in the Metro Detroit area at least twice a year and have stayed at many hotels in the area. This hotel was the best that we have stayed at so far. We overslept because the beds were so comfortable. The toiletries were nice. Overall a great place to stay.
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It is our ultimate goal to be a comfortable home for our guests during their stay, and welcoming you home was certainly our pleasure. We truly appreciate your gift of feedback, as with the support of our guests, we are always monitoring our standards and high quality of service. Thank you for being our valued guest and your kind words...
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We stayed here for one night just for a weekend shopping trip. It was myself, my husband and our 3 sons. We asked for an allergy free room since both my sons have asthma. They also gave us a free kids club bag since we were travelling with an infant, that included a rubber ducky, outlet covers, a nightlight, and...
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Your gift of feedback has certainly made us smile! It was our pleasure to incorporate some fun and functional amenities into your stay, just for the kids. Personalized service is certainly paramount to our service decree and we're thrilled to learn your stay was a reflection of that service. It would be our pleasure to welcome you and your family...
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This Westin property is fair. The rooms need serious touchups- the walls and grout in the bathroom is definitely showing its age. Room service was funny here- even though I ordered the same breakfast every morning it arrived differently every day. Overall I enjoyed my stay I just hope they address the basic cosmetic things so this property can be...
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Thank you for your gift of feedback. While we’re glad to hear that your stay was enjoyable, we are troubled that your perception of our guestrooms and service does not reflect the sophisticated style and restorative retreat we hope to give each of our guests. It would be our hope that you would afford us another opportunity to provide the...
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This location may be a little difficult to get to with all the 'Michigan turns', but it is quite comfortable and centrally located. Pool is perfect for kids, although it is not that big, at all. Service is excellent and staff very accommodating.
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Learning that your stay at The Westin Southfield Detroit provided you with a comfortable and soothing experience makes us very happy, as we wish for all our guests to leave feeling refreshed and well-rested. Thank you for sharing your experience with us and we look forward to greeting you again in the future. Stay well.
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This was my secound experience with this facility this year. On this occasion, we used their ajacent Executive Meeting Center (EMC) which is fabulous! The rooms, equipment and amenities far exceeded our expectations. In additions, the staff is excellent. There are capable,competent and solicitous. The frosting on the cake is the quality and quantity of food and refreshments that they...
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On behalf of the entire Westin Southfield Detroit team, we offer our sincerest thanks for your kind words and certitude. Knowing that our efforts made your experience at our hotel one worthy of a return visit makes us smile. Thank you for taking the time to let us know and acknowledge our associates for their attentive service. It would be...
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If you get a good deal here it is worth it. I did on Priceline for $60 so that made this place a great buy. The area is good and central. It is not a pretty part of Detroit as it is near the highway but again, that makes it easy and central. The rooms are clean, great coffee maker,...
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While it seems certain parts of your stay were enjoyable, it greatly concerns us to read your review, as we’ve put a great deal of thought into providing our guests with a balanced, revitalizing environment. From our SuperFoodsRx menu to our forward thinking services and amenities designed to inspire you to be your best, our hotel strives to provide an...
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My wife, daughter and I spent a very enjoyable weekend at the Southfield Westin. Though the rooms are beginning to show their age, the hotel is nevertheless a solid four star property, clean, quiet and located in a quiet business park in an upscale suburb of Detroit. The area is strictly business park with no residential housing nearby (except for...
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At The Westin Southfield Detroit, we absolutely strive to create an exhilarating experience for each of our guests, with the hopes that they will be inspired to return and it seems we met that goal with you. Your kind words and vote of confidence give us great encouragement and we thank you for allowing us to contribute to your family’s...
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I've stayed (and will stay) at this hotel frequently for business. It is part of the SPG, so you know it's good. The hotel staff is phenomenal (the housekeeper Yvonne was friendly and caring). The restaurant staff really are helpful. The front desk is great too.
My favorite though would be Michael, the porter. He really gets to know you...
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Knowing that your exceptional experience at The Westin Southfield Detroit has inspired you to continue to return makes us very happy. It is our hope that each and every guest leaves feeling rejuvenated and refreshed and it seems we met that goal with you. We will be sure that our Associates are highly congratulated for their extraordinary service. Thank you...
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Three nights at the Westin on a business trip. The hotel is beautiful and beds are very, very comfortable! Everything was very clean. Hospitality by the staff is very good also. Food during the conference was very tasty. The one thing I would change is to include Internet, and I know most upscale hotels charge separately but we pay enough...
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Thank you for your gift of feedback regarding your recent stay at The Westin Southfield Detroit. We enjoy creating exceptional experiences for all our guests and knowing you received a comfortable and restful night’s sleep on our Heavenly Bed delights us. Your wonderful comments inspire us to keep striving to be the best we can be. Thank you and stay...
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