Awesome property! Straight away, the colored gentleman that checked me in (I can't believe I forgot his name) was a peach and went out of his way to accommodate my early arrival. He called housekeeping about the status of a room and offered me complimentary breakfast (which was delicious) while I waited. Even though there was a little hiccup while...
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Dear Becki,
Thank you very much for the nice descriptions you posted regarding your experience with our hotel. We really appreciate your recommendation for your fellow travelers. I'm so glad we made a good impression on you. It's very gratifying to hear that my staff was able to have a positive impact on your stay. I look forward to having...
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This is a great place to stay if you want to shop at the Mall of America. There's a shuttle with super nice drivers that leaves on the top of each hour, but it's just a quick to walk over to the mall. The staff was extremely friendly, and the breakfast was filling.
I do have 2 complaints. When we...
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Dear Geometryjunkie,
Thank you very much for taking the time to post a review of your experience with our hotel. We really appreciate your positive feedback regarding our friendly staff, the shuttle service and the filling breakfast. I'm very sorry about the marks on the tub and the unappetizing situation in the egg chafer. I've shared your feedback with the...
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This hotel is a wonderful place to stay. I mean that in two ways. Firstly, I loved the hotel itself. Our room was beautiful and clean and very quiet.
Secondly, if shopping is your thing, then The Mall of America is literally right next door. Staying here saved my wife and I the HELL that is parking in the MOA...
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Dear Canadian friend,
Thank you very much for your nice recommendation of our hotel. I love your honest and exuberant feedback! I'm so glad you had a good experience with us and I hope you'll be back to visit us again soon. It would be my pleasure to meet you and your wife in person. Thank you for choosing our...
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There were things we loved at this hotel and things that were unacceptable. The location is great, across the street from the Mall of America and only a few minutes from the airport. No airport noise at all though. We used the shuttles and they were mostly convenient, although you could easily walk to the mall -- it was that...
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Dear Chewpei,
Thank you for taking the time to post a review regarding your recent stay at our hotel. I'm glad to know there were some things you loved about our hotel and thank you for the nice descriptions of the things you enjoyed. I'm very sorry to see there were several different oversights on our part that I agree...
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The staff is very pleasant and helpful. My wife has special needs and the staff went beyond their expected duties to help her, bring her items and arrange for special accommodations.
The rooms are in great condition, the location is across the street from the Mall of America and two restaurants that deliver room service make it really convenient to...
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Dear Mike,
Thank you very much for taking the time to share your feedback regarding our hotel to other travelers on Trip Advisor. We really appreciate your endorsement and I'm glad you feel your wife was in a good place for her needs. The staff at our hotel loves to feel that they are able to serve people well in...
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My wife & I spent a three night long weekend at MOA to shop for a special gift for her 60th birthday. The staff were all helpful and friendly. Our room was nice and clean and the bed was very comfortable. There was a good choice of breakfast fare each day and a TGIF & IHOP are on the property...
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Dear Mr. Warn,
Thank you very much for taking the time to write a review on your experience with our hotel. I appreciate your nice comments and I hope you enjoyed your time with us. You sound like a very thoughtful husband. I'm sure your wife appreciate a shopping weekend and hotel stay with an in room whirlpool tub. Thank...
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I stayed here during a business trip and was really impressed. The front desk staff was extremely friendly and accommodating. My room was quite large, with a separate sitting area with a couch and TV and then a separate bedroom (I had 2 flat-screen TV's). The bathroom was also a good size with a nice shower. I didn't hear any...
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Dear Chicago Traveler,
Thank you very much for your nice description of our hotel and your experience with us. I'm very happy to hear that our staff was friendly and accommodating. I hope you'll be back to stay with us again soon and that I'll have the opportunity to meet you in person. Endorsements like yours are especially helpful to...
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Visited two nights beginning 04/24/12. This is a good-value hotel directly across from the south entrance to MOA. Although Google Maps doesn't show it, they are constructing a new hotel which blocks the direct route to the entrance. So you must walk around the construction on the left. Staff was friendly but gave wrong answers to some of my questions...
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Dear JW,
Thank you very much for taking the time to post a view of our hotel. I'mglad you found our hotel to be a good value. Although it might not be obvious, the entrance to the Mall has always been the same. The new hotel is being built on what was once a one story parking structure. I'm very...
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Great place to stay if you are going to Mall of America. It is right across the street so you can walk or they do have a shuttle that runs on the hour. Very friendly staff and accomodations were great - clean. Breakfast was also wonderful - lots to choose from. Only negative was both hot tubs were broke but...
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Thank you very much for your feedback regarding our hotel. I'm so glad you had a good experience with our hotel and I'm also happy to hear that you'll be using us when you fly in and out of MSP. I do apologize about the unplanned whirlpool shut down. The drain covers have been replaced and so you can relax...
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My daughter and I and a friend all stayed for three days for a Mall of America shopping trip. We had great service and the breakfast in the mornings were wonderful. Hotel staff were all very friendly and very willing to accomadate. The location for mall shopping was excellent and the pools and hot tubs were very clean and nice....
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Hello,
Thank you for taking the time to review our hotel. I'm thrilled to see that you and your daughter had a positive experience. Thank you for mentioning our friendly staff, the cleanliness and the amenities you enjoyed. It's great to see that you'll be back to visit us again and I hope you and your daughter will always have...
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