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Extended Stay America - Minneapolis - Airport - Eagan - South Hotel Reviews, Eagan

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Extended Stay America - Minneapolis - Airport - Eagan - South

2.5 of 5
3384 Norwest Ct, Eagan, MN 55121
Hotel amenities
Extended Stay America - Minneapolis - Airport - Eagan - South
17 traveller photos
Ranked #13 of 15 hotels in Eagan
3.5 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    6
    9
    3
    3
    3
Date Rating
Raleigh
2 reviews
“No Service and No Smile...sad”
2 of 5 stars Reviewed 19 April 2013

I would not rate the visit as the worst in the world, but the unhelpful, unfriendly staff coupled with bad plumbing and ants in the kitchenette (plus a dirty laundry room) are enough to rate this location as a poor choice for an extended visit. One night, and I would not have cared for it, but would have thought maybe... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
24 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the unfriendly staff, bad plumbing, and ants is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we decided to host some training sessions on proper cleaning procedures and techniques as... More

Waterloo, Iowa
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great, affordable place to stay.”
4 of 5 stars Reviewed 4 March 2013

Just got back from staying 2 nights here (March 2-4). Got a great deal on Priceline. Had a non-smoking room on 3rd floor at the end of building. Nice room. No bed bugs. Shower was nice for someone as tall as me (6 foot 4 inches). Great water pressure. Only real complaints was there was no daily housekeeping (kind of... More

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Eleal, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
10 March 2013

Thank you for taking the time to write a review of your stay. We do apologize that our housekeeping services were not properly communicated to you. Yet, I am glad to hear that you had very comfortable stay here with us. Thank you again for sharing your experience with us. We look forward to seeing you again should your travels... More

Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great value for price”
4 of 5 stars Reviewed 21 February 2013

This is my 4th stay at the hotel. The recent 'grab on the go- breakfast' is a fantastic add to earlier services. I noticed the premises have become much more clean, tidy and a much better Television compared to earlier visits. The staff are very courteous and the shuttle ride the hotel offers to nearby work locations and back -... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
23 February 2013

Thank you for your great review of our property. I'm glad that you enjoyed your stay with us. Your comments about our recently added breakfast are greatly appreciated as well. We look forward to seeing you again when you return. More

Philadelphia, Pennsylvania
1 review
“Great price... if you don't mind the Bed Bugs!”
1 of 5 stars Reviewed 2 January 2013

The room rate was too good to be true. Well now I know why it was so affordable! Although there were several issues with the quality of the room and the service I received, I am only focusing on the bed bugs issue so that others will not have to live through what I did. I stayed on the 3rd... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
9 February 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More

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rock_on_ku
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great for what it's worth”
4 of 5 stars Reviewed 26 December 2012

This hotel met my expectations in every way possible as I wasn't looking for 5 star amenities in a 2 star hotel. Got this hotel for a one night crash last weekend after a hectic shopping day at the Mall of America :) Requested a non-smoking room and was granted one since it was available. The hotel looked newly renovated.... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
28 December 2012

Thank you for your review of our property. I'm glad that we were able to give you all you requested and needed during your stay here with us. Please note, in regards to our blankets, we will be addressing these and forwarding this to our Corporate Offices for further review. Thank you again for your review. We look forward to... More

Sioux Falls, South Dakota
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Excelllent Price, Responsive management”
4 of 5 stars Reviewed 20 November 2012

I had a relatively bad experience initially, There was a person talking on his cell phone all night in the hallway. I called the front desk to complain and they handled the situation promptly. There isn't anything fancy about the hotel however they provide the basic necessities like towels and soap. Beds are clean . There's no breakfast provided. Overall... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
8 December 2012

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. It is my pleasure to... More

Eagan, Minnesota
1 review
“Great location and great place to stay!”
5 of 5 stars Reviewed 28 September 2012

We have stayed in this hotel for months at a time and also for an occasional night at a time. We found it a great place to stay! The rooms are clean,efficiency studio suites with all the necessities provided. All the staff.......all the way from the manager - Jodie; the front staff - Joe and Janelle, (plus more that we... More

Was this review helpful? Yes
Eleal, Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
11 October 2012

Thank you for your GREAT review of our property Extended Stay America - Minneapolis - Airport - Eagan. I'm glad that you found it your GREAT place to stay. We look forward to seeing you again, should your travels bring you back to our area... More

Virginia, Minnesota
1 review
“Not clean and possible bedbugs!”
1 of 5 stars Reviewed 21 August 2012

The exterior and lobby of this hotel looked great, but upon entering our room that had changed. It had a strange "food" odor and we had to keep the windows open for the entire weekend to keep it ventilated. The bathroom was filthy with long dark hairs on the shower walls and tub along with on the floor. There was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
6 September 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from... More

Willmar, MN
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Banging Doors”
3 of 5 stars Reviewed 15 August 2012

The room was very adequate, however, there were several doors opening and closing late at night and each time the door closed it was very loud. I liked having free wifi and a kitchen in the room. Jen at the front desk was very friendly. Location was OK. I only stayed one night. This hotel would be better for longer... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
6 September 2012

Thank you for taking the time to review your recent stay at our hotel. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about the free WiFi and the the staff, especially Jen. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly... More

El Paso, Texas, United States
1 review
“Never again...”
2 of 5 stars Reviewed 7 August 2012

I will never stay at an Extended StayAmerica again. Hotel looked great from the outside but not so on the inside for us. The problems were too many to list but here are a few. The hotel (hallways, elevator, room) stunk from the beginning. You can fool the eyes by looking clean but not the nose. The AC in our... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Airport - Eagan - South, responded to this review
6 September 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Let me begin by saying that our guests safety is paramount. I apologize for the inconvenience you experienced upon your... More

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Additional Information about Extended Stay America - Minneapolis - Airport - Eagan - South

Also Known As:
Extended Stay America Eagan
Extended Stay Eagan
Eagan Extended Stay
Address: 3384 Norwest Ct, Eagan, MN 55121
Region: United States > Minnesota > Eagan
Amenities:
Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #13 of 15 hotels in Eagan
Price range (per night): RM230 - 281
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Minneapolis - Airport - Eagan - South
3384 Norwest Ct
Eagan, MN 55121
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