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Holiday Inn Express Hotel & Suites Rochester West-Medical Center Reviews, Rochester

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Holiday Inn Express Hotel & Suites Rochester West-Medical Center

2.5 of 5
155 16th Ave SW, Rochester, MN 55902
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Holiday Inn Express Hotel & Suites Rochester West-Medical Center
12 traveller photos
Ranked #8 of 51 hotels in Rochester
4.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    17
    5
    0
    0
    1
Date Rating
Beloit, Wisconsin
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
43 helpful votes 43 helpful votes
“May 2 Blizzard”
4 of 5 stars Reviewed 9 May 2013

We really enjoyed the room as our first experience at the great Mayo Clinic. If not for the freak 13.5 inches of snow in May it would have been great. Friendly people as you expect in the Midwest, and close to lots of amenities. Room was very nice, spacious, and super comfortable. We simply adored the beds and bedding. I... More

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See 2 more reviews by Kate1h for Rochester
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
13 May 2013

Thank you for writing a great review on Trip Advisor.Com. Your feedback is important to the success of our hotel's operations. First let me thank you for noting that our staff is very friendly. It is our hope that all of our staff members exceed our guests expectations. Next, we also agree that the contemporary designs of our bathrooms are... More

branson west, mo
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great new Hotel”
5 of 5 stars Reviewed 7 May 2013

This hotel is fairly new...very nice and clean. Has a great hot tub, pool and workout area. Breakfast is very good...yummy cinnamon rolls. Employee's were very helpful. They have some underground parking (if your traveling during bad weather).

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See 3 more reviews by chooter87 for Rochester
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
13 May 2013

Dear Chooter87: Thank you for your comments regarding your recent visit to our Holiday Inn Express & Suites - Rochester - West Medical. Your feedback is a valuable tool in assessing the operations of our hotel. I want to thank you especially for mentioning that our employees were helpful during your stay. I also want to thank you for the... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Clean, friendly, comfortable, convenient”
5 of 5 stars Reviewed 30 April 2013 via mobile

I have been staying here 1-2 nights per week for about nine months now. I've stayed at many other hotels in Rochester and in my opinion, this one is my favorite. They have a heated underground parking garage, which is great during the winter months. The rooms are clean, beds are comfortable, wifi is fast, and the staff is very... More

Was this review helpful? Yes
See 4 more reviews by Brian M for Rochester
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
7 May 2013

Dear Brian M: Thank you for your comments regarding your recent visit to our Holiday Inn Express & Suites Rochester - West Medical. Feedback such as your's is essential to the success of our hotel operations. First let me thank you for the kudos about our hotel and our underground garage parking. It sure comes in handy for those sub-zero... More

New Lenox, Illinois
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Very Disappointed”
1 of 5 stars Reviewed 13 April 2013

Stayed for a wedding and I could not believe that everything was so narrow and small. Have stayed at many hotels over the years and comfort wise this was the absolute worse. We had a suite, smaller then the 2 queen bed rooms which included a pull out bed and there was a small table and chairs. Can't tell you... More

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Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
17 April 2013

Thank you for your comments regarding your recent visit to our Holiday Inn Express & Suites - Rochester West Medical. Feedback such as your's helps us to identify our success stories along with areas of concern that can be addressed to improve our operations. First, let me thank you for acknowledging our great staff! Our staff works very hard to... More

Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
“Overall good place to stay.”
5 of 5 stars Reviewed 11 April 2013 via mobile

Stayed there last might. Beds and pillows were so comfortable-- beautiful new hotel! Easy to find the ice machine. Good breakfast selections--warm cinnamon rolls too. Loved that it was so close to St Mary's where my husband was having surgery. Was disappointed that the website notes underground parking when it is so limited. I drove in there and then had... More

Was this review helpful? Yes
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
17 April 2013

Thank you for your comments regarding your recent visit to our Holiday Inn Express & Suites - Rochester West Medical. Our guests comments help us to identify our weaknesses so that we may improve our facility and its operations. I am glad you had a great stay and that you found our beds, pillows and Express Start Breakfast to be... More

Minneapolis, MN
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“A good place to stay”
4 of 5 stars Reviewed 9 April 2013

We recently stayed two nights at this hotel. The rooms are clean and new, and the breakfast is quite nice. It's a nice facility. We were disappointed to find that our room was not ready when we arrived, even though it was after the 3:00 stated check-in time. We were given no other option except to wait an additional 30... More

Was this review helpful? Yes
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
10 April 2013

Thank you for your comments regarding your recent overnight visit to our Holiday Inn Express & Suites - Rochester West Medical. Your feedback is essential to the success of our hotel. First let me apologize for the inconvenience that was caused by the delayed check in. I know this is rare non-the-less I apologize for this unfortunate event. I will... More

Lake Benton, Minnesota
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
20 helpful votes 20 helpful votes
“Beautiful New Facility”
5 of 5 stars Reviewed 8 April 2013

My family and I recently stayed at this facility. We unexpectedly had to go to Rochester for a medical emergency. This hotel is only 2 blocks from St. Mary's hospital so it was the prefect location for us. We could walk to the hospital very easily. We really enjoyed the breakfast: pancakes, hot cinnamon rolls, eggs, sausage, and biscuits. The... More

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See 2 more reviews by lahanson for Rochester
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
10 April 2013

Thank you for your comments regarding your recent visit to the Holiday Inn Express & Suites Rochester. Comments such as your's are essential to the success of our hotel's operations. First, let me thank you for writing about how great our location is and our wonderful Express Start Breakfast. I have to admit our cinnamon rolls are very popular. Next,... More

Oakdale, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great staff, clean hotel”
5 of 5 stars Reviewed 8 April 2013

Nice hotel in a good location. The hotel is newer, and very clean. My son came down with food poisoning from a nearby establishment (no names mentioned, but it rhymes with mild Phil's). He was not a very good aim and I had to call the front desk at 1 AM. Not only did the night manager run some towels... More

Was this review helpful? Yes
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
10 April 2013

Thank you for your comments regarding our Holiday Inn Express & Suites - Rochester West Medical. Your comments regarding our night manager are an outstanding demonstration of great customer service and I'm proud to be a part of his team. There are many similar product offerings in Rochester and we know that it is our people that truly make the... More

Chicago, IL USA
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Great Stay”
5 of 5 stars Reviewed 29 March 2013

We were going to the Mayo Clinic in Rochester and were looking for a place to stay. This hotel has a lot of positives and only a couple of negatives. They understood we were going to the clinic and that our schedule could change. They were flexible with us by initially adding days to our stay and then allowing us... More

Was this review helpful? Yes 1
See 6 more reviews by oliversacks1 for Rochester
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
2 April 2013

Thank you for your comments regarding your stay at the Holiday Inn Express & Suites - Rochester West Medical. Your feedback is essential to the success of our operations and I thank you for sharing about many of our hotel's features. One item you mentioned was that the hotel does not offer a shuttle service. I'm happy to report that... More

Illinois
Top Contributor
65 reviews 65 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
“Very nice property but no shuttle to Mayo Clinic”
4 of 5 stars Reviewed 24 March 2013

My wife and I were in Rochester for a Mayo Clinic appointment and stayed at this property. It is in an excellent location, walking distance to a wide array of restaurants and shopping. There is a microwave and fridge in the room and a very large HyVee supermarket close by. The rooms look very new and each pillow is labeled... More

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See 3 more reviews by dschick for Rochester
Tom A, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this review
29 March 2013

DSCHICK, thank you for your comments regarding our Holiday Inn Express & Suites - Rochester West Medical. Comments such as yours are essential to the success of our hotel operations. You noted that your only real complaint was that the hotel doesn't provide shuttle service to the Mayo Clinic. Well, we want you to know that we have been working... More

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Additional Information about Holiday Inn Express Hotel & Suites Rochester West-Medical Center

Address: 155 16th Ave SW, Rochester, MN 55902
Phone Number:
Region: United States > Minnesota > Rochester
Hotel Style:
Ranked #8 of 51 hotels in Rochester
Price range (per night): RM413 - 473
Hotel Class:2.5 star (2.5*)
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Holiday Inn Express Hotel & Suites Rochester West-Medical Center
155 16th Ave SW
Rochester, MN 55902
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