We recently visited the Mayo Clinic and stayed at the Double Tree by Hilton Rochester/Mayo Clinic Area. The rooms were clean & comfortable and the beds were very comfortable. The hotel staff were all very pleasant and helpful. The hotel provides cars to take you to and from the Clinic, which is very helpful in order to make it to...
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Dear slh11 ~ Thank you very much for staying with us during your time in Rochester and also taking the time to post your comments. I am very glad to hear that you enjoyed your time with us and we hope that you will select our hotel again if your travels bring you back to Rochester. If you would need...
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We traveled to Rochester for a family wedding. We were a little hesitant about the price of the room, but once we walked in the lobby, we were very impressed. A kind, friendly bell person met us at our car and loaded up our luggage. The personnel at the front desk were very nice and helpful. Loved the warm cookies!!...
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Dear MT: Thank you very much for your post. I am so glad to hear that you saw the value of the hotel once you arrived and stayed with us. We take much effort in honoring the requests of our guests. Our bell staff cannot be beat! They are headed up by Steve Winter, our Bell Captain, that has been...
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Convenient location for Mayo Clinic visits. Rooms looks a little dated. Lot of noise from road even on 9th floor. Bar available only in restaraunt, so no convenient socialising place.
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Dear Zoomingoff: Thank you for taking the time to post your comments. I am sorry to hear that we weren't able to provide you all of the necessary services that would have made your stay better. To address some of your comments:
Our guestrooms were renovated in 2010
If you should return to our hotel, please ask for a guestroom...
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This is an excellent hotel to stay in while you're at the Mayo Clinic. It is right down town and within walking distance to all the buildings. It's very clean and the staff are helpful and friendly.
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Dear PegS: Thank you very much for staying with us at the DoubleTree by Hilton in Rochester and for posting your comments. We hope that when you return to Rochester, we will be your choice for lodging. If you need anything please just email me at deb.knox@hilton.com
Deb Knox
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Great place to stay whether for a day or a week. Spacious lobby gave a wonderful first impression and welcome from reception was just great. Made you feel special and was very personal. Comfortable rooms, nice and clean, friendly staff everywhere, nothing was ever too much trouble. Enjoy La Pescara restaurant which has an imaginative and well designed menu, something...
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Dear Charles V: Thank you very much for your posting. I am glad to hear that you enjoyed your stay at the DoubleTree by Hilton. If there is anything that we can assist you with prior to your return to Rochester and the DoubleTree, please let us know. You can email me at anytime at deb.knox@hilton.com. Thank you again!
Deb...
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I really enjoyed staying here. The amenities were wonderful. The hotel was very upscale. The location was very central to the downtown area. I was only there one night. I had a very peaceful night's sleep. The bed was very comfortable. I had dinner in the restaurant in the lobby and the food was extremely good. In the morning I...
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Dear Minnpink: Thank you very much for taking the time to post your comments about the DoubleTree! I am so glad to hear that you enjoyed your stay with us. We are looking forward to your return when your travels bring you back to Rochester. Thank you again and if there is anything that you need prior to your return,...
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From the moment we stepped through the doors,the staff "wowed" us with their hospitality. Our fears & apprehension about being at Mayo for medical care vanished. We were checked in swiftly & made comfortable. Every need was immediately met. Stephanie, the manager, was the most caring, compassionate, ready to help person I have ever met in such a facility &...
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Dear Regina M ~ You made our day here at the DoubleTree with your post! You were able to express in words exactly what our team tries to do everyday for our guests. I have passed along your comments to our entire staff to show them that what we do matters to our guests. I can't thank you enough for...
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This was my first trip to Rochester, not only is this a beautiful friendly city, it showed with the service I received from the staff. Everything was top notch, my refrigerator was not working in my room, by the time I returned from my business appointments it was fixed. When and if I return to Rochester, I will stay at...
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Dear Staci D: Thank you very much for taking the time to post your comments about the DoubleTree. I have specifically passed along your comments to our engineering staff. We are so glad to hear that the DoubleTree will be your hotel of choice when visiting Rochester. We hope to see you again soon!
Deb Knox
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I am extremely satisfied with our stay. The hotel was clean and the staff assisted us with every need. My son enjoyed the warm cookies throughout our stay. I have never been so satisfied with a hotel stay as I was at the Double Tree.
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Dear APRN2012: Thank you very much for taking the time to post your comments. I am very glad to hear that you were very satisfied with your stay. I am also glad to hear that your son enjoyed the DoubleTree cookies. They are the best! Thank you again for staying with us and if your travels bring you back to...
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When I first walked into the Doubletree Rochester/Downtown I breathed a sigh of relief. We were going to be at the Mayo Clinic for 3 days. The lobby is attractive and well appointed. The employees behind the desk could not be kinder or more patient. The "gift shop" is a small open area adjacent to the front desk with necessities....
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Dear klkb: Thank you very much for taking the time to post your comments. We do appreciate you staying with us and your feedback about your stay. Please know that I have passed along your comments to each Department Head of our hotel. I am sorry that you were disturbed while we are making a few adjustments to the 10th...
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