Stay at this hotel for 2 weeks. Room was clean, big & comfort. Also the bed is comfortable. Staff was helpful. Our room was located at the middle.
Internet connection had a very low signal, with lot of disconnections. Smart phones couldn't logon at all. Had to use my own private hot spot connection, on my expense of course.
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My daughter and I stayed here while playing in a hockey tournament at the Vadnais Sports Center (only 1/2 mi from the hotel). We arrived early in the afternoon and were pleasantly surprised that we were able to check in early. Check in was smooth and the front desk clerk was friendly and helpful.
The hotel has recently undergone updating,...
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Thank you for your wonderful comments! We are very happy to hear about your stay and look forward to seeing you again on your next trip to the area!
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I stay at this hotel once a month at best. They did a remodel and rooms look great. Nice TV's and common areas. The manager and front counter girl are very snippy. I stood at the desk for about 5 minutes to check out, while in the back office they talked very candidly about "pregnancy". ????? Finally I got service...
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Dear Bill816,
Thank you for sharing your experience with us. We are committed to customer satisfaction and greeting all of our guests with a smile. While sometimes our staff may be working on something in a nearby office it is always our policy to tend to the guests needs. Although we do currently have an expecting co-worker your reference to...
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We are here for a week long business trip and LOVE this hotel! I have no idea why some other reviews are bad ??? the room is big, bed is comfortable (and I have Rheumatoid Arthritis so I'm picky) the Staff has been terrific. Breakfast is great, can't think of anything missing? There is a laundry room (only $1 for...
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Amy- Thank you for your wonderful review. It is very rewarding for our entire staff to receive such great feedback. We look forward to serving you again on a future stay!
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Stayed two nights with family for holiday get away. Property was clean and attractive, well kept. Staff said the hotel had been recently updated and it showed. The rooms were clean and beds reasonable. We had a king bed with a queen sofa sleeper and the sofa sleeper was better than most but still a pull out. The staff was...
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The plus here is they are updating the place, it is clean, and location is good.
But, the new furnishings were sub-par. Tube TV, and a small table with two uncomfortable chairs. I stay at a LOT of hotels, they have a desk and comfortable office/desk chair 99% of the time.
The two women working the front desk were not...
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We are sorry to hear that we fell short of your expectations during your recent stay with us, especially since you referenced your previous time at our property. We strive for 100% customer satisfaction. We have now completed our renvoation including the upgrade of flat panel televisions in all guestrooms. We would love to welcome you back to experience the...
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We picked the hotel based on it's location north of the cities and near the highway. It was a clean, quiet room. No complains about tv, carpet, etc. at all. The staff was great, very friendly. And it was an excellent breakfast. Easy in, a good night, and easy out.
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Good location in close proximity to 694 and I35. Lobby and public areas have been upgraded. Rooms have not. As stated in previous reviews, carpet, room decor etc have grown tired. Biggest old TV's you'll see ! Pool was big and fitness center looked nice. Staff is friendly and there is an attached restaurant / sports bar that attracts the...
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Dear Kubzfan- thank you for pointing out all of the great features our property has to offer.We do have a great staff and a very clean hotel. As you noted we are working on improving all of the areas that need improvement. We will have those areas completed by the years end. We hope to see you again soon!
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The staff was friendly. The location was convenient to a Target, Wal-Mart and some fast food restaurants. The rooms need some updating; the furniture and carpet were worn. I had a few problems with noise outside the room, but that was not the fault of the hotel - it came from a nearby restaurant doing work at 4am. Overall it...
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Thank you for the acknowledgement of our friendly staff, your comments will be forwarded to them. Our property is currently undergoing a full renovation as you may have noticed in our new lobby and breakfast bar designs.Our renovation of guest rooms is set to start in October. We appreciate your comments and hope to see you again on your next...
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2 br suite was great. requested ride from airport in advance. was told no shuttle. it was parked out front at check in. told it only goes 5 miles. st paul 8 miles away. had to cab to hockey tournament while it sat parked. pool was closed but we weren't notified of this fact. otherwise hotel was great value
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Thank you for your feedback. We are glad to hear you enjoyed your suite during your stay with us. While we do have a shuttle we use it for local travel as you stated, within a five mile radius of the hotel. We apologize that we were not able to accomodate your trip from the airport as that is a...
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