I am a Priority Club platinum memeber and stay at HI Expresses all the time. This location is a hit and miss. I have stayed a couple of times and the initial room that I was given was not clean - coins, wrappers, greasy hand prints on tables, and hair, dental floss left on bathroom floor. The staff was friendly...
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I was just there for the night, December 25, arriving by bus at the terminal just across the parking lot--very convenient for my departure the next morning. Despite the fact that the front desk person had to work on Christmas Day, he was most pleasant. As a Priority Club member, he offered me free snacks. Everything was perfect with the...
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Nice staff and clean rooms. I would stay there again.
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We stayed at the Holiday Inn Express for an Ole Miss football game weekend. It's convenient to Oxford and a whole lot cheaper than rooms in Oxford! The rooms are very big and very modern. The bathroom is decent-sized, though not large. Everything was very clean. The breakfast was very good and included waffles, sausage, biscuits, yogurt, cereals, etc. The...
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The staff at the Holiday Inn Express, New Albany, were friendly and helpful. The hotel lobby and breakfast area where nice, something you would expect for a hotel at this level. The front parking lot is not lit very well at night. The parking in the rear of the hotel, had good lighting at night, but it seemed so secluded...
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Ive stayed in this hotel 6 times over the years. The hotel continues to improve. I was surprised to find that it was undergoing major renovations bringing massive and much needed updates. Staff are friendly and the breakfast was pretty good.
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Thank you so much for your loyalty and kind words! We look forward to serving you again in the future!
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We reserved two rooms for two nights - rooms 200 and 202. Each room had horribly stained carpet (see picture), a disgusting smell and the bathrooms were very poorly cleaned. To stair wells were so dirty your shoes would stick to the steps and the elevator was filthy. In addition the internet connection worked sporadically.
The final indignity is the...
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Mark,
Thank you for taking the time to share your experiences. I must apologize for the poor performance of our staff during our renovation and addition. I assure you, we have addressed the issues you pointed out and have the commitment of our staff to be more diligent in cleaning the areas regardless of the construction next to the hotel....
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This hotel was under renovation when we stayed. The pool was gone, the ice makers were all off and moved outside, and the driveway under the awning was in the middle of being replaced. It wasn't noisy, but the side entrance wasn't secure and the hallway was extremely hot from the door being open a lot. With that being said,...
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Stay across at the Hampton or go to Tupelo, MS if you want a Holiday Inn.
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Maid_marr,
Thank you for taking the time to share your experiences. I must apologize for the poor performance during our renovation and addition. Unfortunatly, we were in the process of building a new pool (with a large sun deck) and a new fitness room at the time of your stay. We have since opened the pool and have a temporary...
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I was on my way to Memphis from a long day of meetings - just got too tired to make it the last hour and ten minutes. I saw several signs advertising this Hampton so I pulled in. It had to be new because the decor was very up-to-date and fresh. The young man at the counter had a southern...
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