My husband and I took a road trip to St. Louis with our 9-month-old baby for a 3-night stay at this hotel. We chose this hotel based on the good reviews, the free breakfast, the reasonable price, and the fact that it had a 2-room suite with kitchenette (which was important to us when traveling with a baby). Unfortunately, our...
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AllycatMK-
Thank you for taking the time to review our hotel on Trip Advisor for our other guests. We appreciate your business and hope we have the chance to host your stay again next time you are in the St. Louis area. We apologize for the issues that you ran into while staying with us, especially the room mix up...
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It's been two years since visiting this hotel, and the recent remodel is very nice. The suite and bedroom's decor is fantastic, but I finally realized that the microwave and refrigerator are under the sink in the suite.
The bartender Eric at the Manager's Reception was very sociable, and prompt with making my drinks. The breakfast was poor due to...
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EdUrias-
Thank you very much for coming back to our hotel. We are glad that you chose us for your St. Louis hotel. We will pass on the kind words about Eric, the bartender. As I’m sure James has already said, we apologize for breakfast not meeting your standards but can assure you that next time you are with us,...
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We recently stayed here with out of town company. Wow - what a gorgeous airport property.
The entire hotel is brand new inside as far as we could tell.
The property is very big with three huge room wings and center lobby/bar/restaurant etc.
The rooms are all suites and consist of three rooms (including bath). Everything was spotless.
Very modern...
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TD397-
Thank you for the great review you left of our hotel. We are very happy that you enjoyed your stay with us and your trip to St. Louis. We hope you get the chance to visit the area again and we have the chance to host your stay.
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The Embassy Su9ites was on par with others in the chain I've stayed at. The staff in the lobby was attentive to guest needs, be it a maintenance request or making restaurant recommendations.
The breakfast area was well-stocked and attended to in the morning and the evening happy hour was also well attended to. The snack selection could be a...
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Pipanale-
Thank you for taking the time to leave your review on Trip Advisor. We are glad that you enjoyed your stay with us and take into consideration all suggestions. Our staff continues to receive applause and recognition for their great customer service skills; we thank them every day for their hard work. We hope to see you again.
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I found myself placed at this hotel by a group who hired me, so wasn't expecting much. Have been at some STL airport hotels that leave something to be desired. This was beautiful! Fantastic, upgraded rooms. Very friendly staff. I thought I was at a very high end hotel. Very well done!! It had been booked through hotels.com and I...
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kweidner62-
We are very happy to hear that we exceeded your expectations of your visit and you plan to return next time you are in the St. Louis area. We are very proud of our newly renovated hotel. We have changed our breakfast set up for the buffet line to ensure the food items stay at the proper temperature for...
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I stayed at this property on a Saturday night in May, 2012, and I did not regret my decision.
I was particularly impressed by the friendliness of the hotel employees. Every staffer I came in contact with seemed to genuinely want their guests to have a good stay. Evening front desk clerk Bianca, and Sid the bartender, were especially nice...
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JoeMSP-
We thank you for leaving such a detailed review of our property for future guests. We will be sure to commend Bianca and Sid for their outstanding service. We are glad to hear that you enjoyed your room while staying with us. Unfortunately, our exit is very easy to miss. We have been doing our best to implement new...
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I have stayed here dozens of times over the past decade. The renovation work is nice and the rooms have a much nicer look to them.
Unfortunately they still have the same poor service. I found short black hair all over the shower in my room, when I told the desk they acted like I must have put it there...
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John S-
We are glad to see that you enjoyed our newly renovated property. Your comment about the friendly bartender will be passed along. However, we cannot apologize enough for the issues you ran into while staying with us. The problems you ran into are not up to our standards in any way. Once again, we sincerely apologize and hope...
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Embassy Suites at the airport was nice. The rooms are nice and clean and the staff was very nice. Morning breakfast buffet was good, including made to order omelets and waffles. Rooms were decently soundproofed. I live in St. Louis and we chose this hotel for my daughter and her senior friends to stay after the prom because they had...
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RicMim-
Thank you for taking the time to review our hotel on Trip Advisor. We are happy to hear that you were able to enjoy the hotel with your daughter and her friends. We hope to see you again soon!
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Looks close to St Louis airport on map but it's VERY inconvenient and difficult to find the entrance at night. Choose the Hilton or Hampton Inn instead and save yourself the extra 15-30 mins driving in circles. Nice stain inside comforter. Not sure I want to know what that is...
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Bjk77024-
We are sorry to hear that we did not meet your expectations while staying at our hotel. We are working on better signage for the hotel entrance and in no way is the stain on the comforter up to standards. We apologize for your inconveniences and hope you will give us another chance next time you are in St....
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One room can get small very quickly, especially with little ones, so having two rooms is so nice. Everything you need is at hand. This location had a bar with nice beer selections, and the staff were very helpful with getting a tray to bring the drinks to the room. Every staff member we saw, from the front desk to...
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BlueDanube2011-
One of the many favorites of an Embassy Suites is the two room suites, we are glad you enjoyed them. Your comments on our customer service will be passed along to our team members. We do apologize for not keeping up with the dishes on Sunday and will work on pool clean up during the weekends. Thank you again...
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