I do a lot of travel for my job so I've had my fair share of horrible hotels. This one is pretty bad. The guy at the front desk who checked me in was really helpful and nice but everything else wasn't as pleasant as him! Firstly the room didn't look like it was very clean. There were stains on... More

there were black curly hairs in the bed and a big hole in the kitchen floor. No forks and the oven was nasty and the constant noise from the other guests including a dog barking was all night long there was also finger marks all over the walls. The lady at the front desk try ed to help make the... More

We got a good deal on Priceline, but it too good to be true. There was no elevator, we had to haul our stuff up 3 flights. The smell knocks you down when you come through the door to the hallway, we had a non-smoking room which still smelled like smoke. Yellow walls, sticky floors, broken chair, stained pull out... More

First let me say, there isn't any elevator in this hotel. The furniture was falling apart in the room. Our bed was broken and due to lack of staff we had to fix it ourselves. The phone was broken and being that it was the only phone in the room we never could get our messages off of the phone.... More

I made a reservation to stay at the Hotel Extended Stay America on Lackland Road which is just down the street from the Craig road location. I made my reservation over a month in advance. On the day I was due to arrive at the hotel I was informed through a phone call that the hotel did not have enough... More

The check-in process was not good because the night shift worker did not understand that I had a discount and since I was paying cash I wanted to make sure I was still getting the discount. Once the check-in situation was figured out that was that. I had to get my keys fixed all 3 nights because I could not... More

I checked out early this morning. My 3 months was up yesterday and I forgot let hotel know I was extending for another night. The front desk lady called and asked me rudely if I was checking out and I aked her if I can have another night and she hesitated and then said yes. (I have stayed with Extended... More

I am a travel nurse my company set me up in this place. This place is horrible. Blood stained sheets filthy cooking stove nasty stained blanket. It's suppose to be a newly remodeled room. The bathroom tub has chronic mold and mildew around it. I don't blame my agency for this it's just like anything else when making reservations you... More

I booked a basic room at a Studio Plus in St. Louis, specifically non smoking for 3 nights roughly 5 days before the arrival date. While I'm driving to St. Louis I got several calls from Studio Plus. The first call said that they had changed my reservation to a sister property, Extended Stay America and gave me the address.... More