Thank you for taking the time to write a review. We get better because we listen to our guest’s comments. I apologize that our agent did not provide you with satisfactory customer service. We strive to provide the very best customer service possible and we will continue to do so. The electricity went out because a transformer blew and there... More

Thank you for taking the time to write your review. I take all of the reviews very seriously. I will first respond to your issues and then I will present some things that were not included in your review. With regards to the condition of your unit I find it difficult to think that a guest that was put into... More

I am the General Manager and I never had any conversation with this guest. The review does not state any reasons for the bad experience so I do not have any specifics to address. I can say that we have thousands of guests each year that have a wonderful vacation experience with us. I apologize if you had a poor... More

I assume this guest from Houston Texas is with the person who wrote the review titled “Better Business Bureau (bad)”. I say again that we have thousands of guests each year that have a wonderful vacation experience with us. I wish you could have had a good experience and I would be happy to answer any specific complaints that you... More

Thank you very much for your review. I am pleased that you enjoyed the views and the tranquility; it certainly is a nice time to visit us. Cleanliness and Customer Service are two of the most important things we can do to set ourselves apart from our competition and I take them very seriously. I am happy you found our... More

Thank you for coming to visit our resort and for taking the time to write a review. I am pleased that your family enjoyed your unit and that your family used the activity areas as well. Our units are well equipped and the view of the lake is awesome. Our Housekeeping and Maintenance Teams will be pleased to hear your... More

Thank you for writing a review and sharing your experience. The view of Table Rock Lake from our Deluxe 1 bedroom B-side unit is fabulous. The lake view units will sleep 4 and we have an attached A-side unit available also which is our 2 bedroom deluxe; by getting an attached A and B Unit you could sleep 8 and... More

Thank you for taking the time to write a review and share your comments about your stay at our beautiful resort. With the feedback from our guests we can get better; we will definitely fix the problem with the bright lights interfering with our guests sleep time. You are correct that our lake side units do not have walkways next... More

Thank you for taking the time to write your review. I am so pleased that we could play a part in making your daughter’s birthday a special day. Our mission statement is “ We fulfill our guest’s dreams by providing a quality vacation experience that exceeds all expectations” and it sounds like our mission was accomplished. We are working very... More