I am here for a big annual convention that takes up most of the hotel, and the rest of the hotel is booked too! They are updating decor and it looks great. The food is better than last year. The staff is very friendly and accommodating. I have special diet needs and did not eat here last year. This year...
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This hotel was recommended my customers in Jefferson City where I went for business.
i almost canceled my reservation after reading the reviews; but decided to give it a shot due to its proximity to the work place as well as restaurants and the highway.
I was not disappointed and felt that i made the right decision once I spent...
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Robert Vaughn took great care of me. The pictures online are not a good representation of the Hotel.
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Good location for a convention. Staff was very helpful and friendly. Capitol Plaza seems to be working hard on improving their facility. New carpet in the lobby, but one elevator still not working and waterfall has no water. Much more money needs to be invested to bring this up to its possibilities. Internet works great. Investors please give this property...
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Thank you for your positive feed back regarding our hotel. Customers are our number one priority. On a daily basis it is always our goal to meet the expectations of our guests.
We are continuing with projects to improve our hotel. We are looking forward to there completion so we can deliver the best product possible. Although updating can be...
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After reading other reviewers comments, I am surprised, they don't find this place a good place to stay. I don't think this place is run down, just maybe dated. We've always have a nice updated room where everything works, but then I always ask for a specific room with a view on the top floor. The year I took my...
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We would like to thank you for your patronage for the last 10 years. It is always greatly appreciated when we receive complimentary comments. We are excited to hear that you are pleased with our service. We also agree that our location is a plus. Your input is valuable. We look forward to continuing to be your hotel of choice...
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I just returned from my trip to Jefferson City and having stayed at the Capital Plaza Hotel- what a nice stay! The room was clean and comfortable and quiet. Check-in was pleasant and easy and to my suprise the carpet was being replaced throughout the restaurant. Nice updates. I will stay again.
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Everything needs to be updated. Not worth the price they charge.
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We took the train from KC to Jeff City with 3 grand-kids while the 2 oldest were on spring break. Although the hotel was conveniently located to the Capital building, train depot and Governor's mansion, I could not recommend it as a first choice. We were pleased that we were able to pay $10 for early check-in, however a call...
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Thank you for taking the time to share the deficiencies in the service you experienced. We strive for 100% guest satisfaction. Although we cater to thousands of people a month, it is unacceptable for any of our guests’ expectations not be met. We do sincerely apologize for not taking ownership of your request and ensuring that it was completed.
We...
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Like the other comments that I have read, this property has just simply run down not only in it's physical properties but also in staff. I have stayed at this hotel for many years and find that each time it slips a little more. I generally make another choice when I have business in Jeff City. Believe me there are...
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Your review of our hotel has been very valuable. It was also very disappointing. Your stay was unacceptable from the beginning to the end. I have shared your experience with all the departments involved. We are very proud of the service we provide. On a daily basis we are focused on training and improving our guest’s experience. Our management staff...
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I have been staying at the Capitol Plaza when on business trips to Jefferson City for the last eight years. It is the best place in Jefferson City if you have any business at the Capitol Building. I will stay again. It is not a luxury hotel, but that is not why you would go there. On my most recent...
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