Stayed one night for business. Front desk staff (Brianna) was extremely pleasant and made me feel welcome there. I stay HIE's 10+ times/year and she was probably the best I've come across. The room I stayed in was really big, even for HIE standards. Breakfast was standard. Location is north of downtown, which is OK as long as you don't... More

We stayed on May 5th, 2012. The halls were extremely warm and our room smelled very musty. Our room was across the hall from the ice machine and above the swimming pool....very loud!!! The breakfast was awful. Worst of all, we may have also had an issue with bed bugs. On May 7th we noticed the red bite marks and... More

My company stayed at this hotel and was hospitalized due to bed bugs. They refused to give us a refund. Not just one of our rooms but 16 had bed bugs. Do not stay here they are very rude and don't care about anything but taking your money. More

This hotel is supremely located to the KC speedway, KC Power and Lignt District, casinos and shopping! 5 minute cab ride from Sprint Center. Front desk person, Brianna, was helpful, funny, kind and just a good girl!! Head cleaning Lady, didn't get her name, got our room ready even though we were early! Awesome staffing at this hotel. Room was... More

Like the hotel and location, very friendly staff, nice rooms and great Breakfast see you in December More

I spent 3 nights here in September 2011. The hotel was only moderately full so there were no lines at check-in or check-out. Breakfast was up the usual Holiday Inn Express standards and there was plenty of seating. The hotel is very nice and my room was first class. It's in a good location a couple blocks from I-35 but... More

Family trip on the Fourth of July. Only one person at front desk so check in took VERY long. Would not honor the current special of $75 visa card for staying 2 weekend nights, but would "look into it" stating it was due to having two separate Priority Rewards Points accounts. Told us to call corporate as their hands were... More

Stayed here as a Quality Inn, but as Holiday Inn Express it has been nicely updated. We really enjoyed the breakfast service by Monica. Our granddaughter loved the pool! More

I"ve recently had to travel quite a bit to Kansas City, mostly for business, sometimes for pleasure. Several months ago I randomly chose this hotel for a two night stay. And then I've stayed there 3 more times since!! It isn't always the closet to my meeting site, but I don't care because the personal service I receive is phenomenal.... More