My daughters and I stayed three nights to do some shopping, sightseeing and attend a concert at the performing arts center. We were impressed with the facilities at the Westin and were warmly welcomed by all the staff including the valet attendants, the concierge, the desk clerks, and the Brasserie restaurant staff. I particularly appreciated the two valet attendants that... More

Great service, clean, close to many BBQ restaurants. Fun place to stay. More

I took a shuttle to the hotel, so I didn't have to deal with parking. And I had a suite on the 18th floor with a cool view from a wall of floor-to-ceiling windows. But even if those two things weren't involved with my trip, I don't see why this place is getting a bad rap from some reviewers! I... More

I stayed at this property on a recent trip to Kansas City to attend a conference. In years past, I had stayed away from the conference venue, but since the conference was being held in the Westin, I decided to give it a try. Location is about the only thing that they have going for them. You have to pay... More

Lobby my be good, service satisfactory but the water pressure in the rooms was pathetic. It barely trickles in the sink and the toilets. The fitness room charges for workout-never seen this before in any hotel chains. More

When the conference was booked at a Westin, I thought it would be a positive experience. Unfortunately, this property disappointed in many ways. First, the in-room Internet that cost $27 for three days was such a weak signal that I ended up using the free service from the Crown Center--from my room. My television automatically got louder and louder, even... More

I have taken multiple trips to the Westin in Kansas City now, some for pleasure and some for business. I have hosted two large customer events (250-300 guests) at the hotel and always had great service and a great event. Their staff is very friendly, helpful and ready to serve. The rooms are clean, comfortable, and have always given me... More

My daughter plays club volleyball so we travel quite a bit. Like a lot of other trips we had used a booking service so had very little control over the hotel. We stayed in a Westin in Indy last month that was closer to the games but this hotel was far superior. The rooms were quiet and the serene pale... More

We had a corner room on the 17th floor. The view from one side was downtown and Union Station and the other side was the WW one memorial. It was beautiful. The room had stained, frayed carpet, stains on the ceiling, stains on the chair, the tv service did not work on Saturday morning. Front desk staff helpful, bartender was... More