We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 108 Kansas City hotels »

The Westin Crown Center

4.0 of 5
1 East Pershing Road, Kansas City, MO 64108
Hotel amenities
The Westin Crown Center
Ranked #11 of 108 hotels in Kansas City
4.0 of 5 stars 409 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

409 reviews from our community

What travellers say about this hotel
  • Very nice(10)
  • Union station(8)
  • Great location(5)
  • Rooms are clean(5)
  • Breakfast buffet(4)
  • Hotel staff(4)
  • Power Light District(4)
  • Next morning(3)
  • Heavenly beds(3)
  • Business trip(3)
Traveller rating
    156
    119
    66
    44
    24
Only show reviews for Family (64) | Couples (90) | Business (148)
Date Rating
Burwell, Nebraska
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2012

I stayed a week at the Westin for a conference and the facility had everything we needed to conduct successful meetings. The rooms were comfortable and the technical hookups were sufficient. The hotel room that I stayed in had an outstanding view of downtown K.C. otherwise it was on par with a 3 star hotel. The location is probably the... More

Was this review helpful? Yes
See 4 more reviews by T_Nap for Kansas City
Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2012

My daughters and I stayed three nights to do some shopping, sightseeing and attend a concert at the performing arts center. We were impressed with the facilities at the Westin and were warmly welcomed by all the staff including the valet attendants, the concierge, the desk clerks, and the Brasserie restaurant staff. I particularly appreciated the two valet attendants that... More

Was this review helpful? Yes
See 5 more reviews by Sally D for Kansas City
Wes Wilt, Front Office Manager at The Westin Crown Center, responded to this review
15 May 2012

Sally D, Thank you for the kind comments regarding our hotel and staff. We are delighted to hear that you and your daughters enjoyed all that Crown Center and The Westin has to offer. We will look forward to welcoming you back next time you are in Kansas City. More

Simi Valley CA
1 review
4 of 5 stars Reviewed 7 May 2012

Great service, clean, close to many BBQ restaurants. Fun place to stay. More

Was this review helpful? Yes
Tabitha Hyde, Manager at The Westin Crown Center, responded to this review
14 May 2012

Thank you for taking the time to let our team know you enjoyed your stay. More

Bismarck
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 May 2012

I took a shuttle to the hotel, so I didn't have to deal with parking. And I had a suite on the 18th floor with a cool view from a wall of floor-to-ceiling windows. But even if those two things weren't involved with my trip, I don't see why this place is getting a bad rap from some reviewers! I... More

Was this review helpful? Yes
Tabitha Hyde, Front Desk Manager at The Westin Crown Center, responded to this review
5 May 2012

We are pleased to hear that your recent stay at The Westin Kansas City was a delight. We would like to thank you for staying with us in Kansas City and look forward to your return. More

St. Charles
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 28 April 2012

I stayed at this property on a recent trip to Kansas City to attend a conference. In years past, I had stayed away from the conference venue, but since the conference was being held in the Westin, I decided to give it a try. Location is about the only thing that they have going for them. You have to pay... More

Was this review helpful? Yes
See 2 more reviews by AaronA67 for Kansas City
Houston, Texas
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 26 April 2012

Lobby my be good, service satisfactory but the water pressure in the rooms was pathetic. It barely trickles in the sink and the toilets. The fitness room charges for workout-never seen this before in any hotel chains. More

Was this review helpful? Yes
Dotti Gibson, Manager at The Westin Crown Center, responded to this review
2 May 2012

We appreciate your feedback regarding yiour stay with us and sincerely apologize for any defects you encountered. I would like to have the opportunity to address your concerns directly. At your convenience you may contact me at 816-283-4991 and ask for Dotti. Thank you and I look forward to speaking with you. More

Arizona
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

When the conference was booked at a Westin, I thought it would be a positive experience. Unfortunately, this property disappointed in many ways. First, the in-room Internet that cost $27 for three days was such a weak signal that I ended up using the free service from the Crown Center--from my room. My television automatically got louder and louder, even... More

Was this review helpful? Yes
Liberty, Missouri
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 24 April 2012
1
person found this review helpful

I have taken multiple trips to the Westin in Kansas City now, some for pleasure and some for business. I have hosted two large customer events (250-300 guests) at the hotel and always had great service and a great event. Their staff is very friendly, helpful and ready to serve. The rooms are clean, comfortable, and have always given me... More

Was this review helpful? Yes
Tabitha Hyde, Manager at The Westin Crown Center, responded to this review
25 April 2012

We genuinely appreciate your business and loyalty to The Westin Crown Center and we have shared your comments with our teams. Please contact me directly when visiting KC again as I would like the opportunity to greet you in person. 816-391-4405. More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 23 April 2012

My daughter plays club volleyball so we travel quite a bit. Like a lot of other trips we had used a booking service so had very little control over the hotel. We stayed in a Westin in Indy last month that was closer to the games but this hotel was far superior. The rooms were quiet and the serene pale... More

Was this review helpful? Yes
Tabitha Hyde, Manager at The Westin Crown Center, responded to this review
25 April 2012

We are pleased that you enjoyed the volleyball tournament, Kansas City and your experience with The Westin Crown Center. We look forward to having the event again next year. More

Berryton
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 23 April 2012

We had a corner room on the 17th floor. The view from one side was downtown and Union Station and the other side was the WW one memorial. It was beautiful. The room had stained, frayed carpet, stains on the ceiling, stains on the chair, the tv service did not work on Saturday morning. Front desk staff helpful, bartender was... More

Was this review helpful? Yes
Tabitha Hyde, Manager at The Westin Crown Center, responded to this review
25 April 2012

We appreciate your feedback reagrding your stay with us and sincerely apologize for the defects encountered in your guestroom. I can assure you we immediately addressed the items you brought to our attention. Please contact me directly when planning your next trip to KC. 816-474-4400. More

Travellers who viewed The Westin Crown Center also viewed

The Raphael Hotel, Autograph Collection
4.5 of 5 stars 262 Reviews
Kansas City, MO
Show Prices ABS:HotelCheckRates-d114687?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Courtyard by Marriott Kansas City Country Club Plaza
Show Prices ABS:HotelCheckRates-d603494?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Sheraton Kansas City Hotel at Crown Center
3.5 of 5 stars 245 Reviews
Kansas City, MO
Show Prices ABS:HotelCheckRates-d90895?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 108 hotels in Kansas City, ranked by popularity »

Been to The Westin Crown Center? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Westin Crown Center

  • Westin Crown Center
  • Westin Kansas City
  • Kansas City Westin
Address: 1 East Pershing Road, Kansas City, MO 64108
Price range (per night):* RM484 - 1,032

Owners: What's your side of the story?

If you own or manage The Westin Crown Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Westin Crown Center
Show the lowest price for this hotel (from our partners)
Show Prices