I have to remember that this was an Econo Lodge. I normally don't stay at budget properties, but Billings is somewhat expensive, so I took at chance. First, I learned that the same owner owns The Howard Johnson's, Sleep Inn, and recently purchased the Comfort Inn. I have noticed both from reviews and my personal experience that this owner likes...
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Dear valued guest:
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please...
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I saw a majority of positive comments for this hotel, and went ahead and stayed. Mistake! The staff was rude, untrained, and clueless. Housekeeping didn't even bother to hit our room 1 of the 4 days we were there for which we were met with excuses - we had to take out our own trash and go hunting for trash...
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Dear valued customer:
Thank you for taking the time out of your day to complete our Guest Survey. I apologize that your experience was anything less than satisfying.
Please know that your feedback is extremely important to us. Feedback such as yours assists us in improving our service and property as well as training and re training of staff. In...
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Front desk polite, helpful and courteous! Room is nasty, smelly, dark and dank. Stains on carpet, mattress and horrific dingy sheets! Parking free, wifi free, cont. breakfast free. Location not bad. Called choicehotels and booked this dump for 80 when I should have gone sleep inn or hampton! Oh well!
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Dear valued guest:
Thank you for taking the time out of your day to complete our Guest Survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is valuable to us. Feedback such...
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I became a stranded traveler and checked in to the econoldge. I was met with very helpful staff who went above their duty to assist me and make my stay easier. The housekeeping staff is great and do a great job caring for the room. The location of the hotel is easy, and the price is fair. I would and...
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Thank you for posting your review on Trip Advisor! I am so glad that you were happy with your stay!
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I had family stay over the Thanksgiving weekend here. When we checked in the room it was outdated, small and filthy! As was the second room they offered us! When we asked to refund our money they refused even though we hadn't even been there 10 minutes!! Looking back now I believe that the owners and the rest of the...
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I am sorry to hear that you were not satisfied with your stay here at the Econo Lodge. Our reviews are real and valid from our guests. I have spoken to the staff and we have made all necessary changes to fix these problems. I apologize and invite you back to give us another try. We do appreciate your business!
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This EconoLodge went above and beyond to accommodate me. All while training a new employee.
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Thank you for posting your review with Trip Advisor! We take pride in giving our guests an outstanding customer service experience! See you again soon!
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We stayed here for 5 days over Thanksgiving and for the weekend for a gun & antique show that was very conveniently across the street. We were treated very well and the staff was always very helpful and very friendly. The breakfast was good (would have loved some yogurt or fruit) but it was fine. The beds were excellent, the...
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Thank you so much for posting! Happy Holidays from us here at the Econo Lodge, Billings!
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Front desk was so nice & helpful. They take pets & have grass for them to go potty on. Very nice & clean hotel. We will be staying there again.
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Thank you for posting your review! We are very pleased to offer our guests a pet friendly place to stay while away from home!
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Stayed at the Econolodge in Billings during hunting trip. The rooms were clean and comfortable, and the staff very friendly and helpful. Will definitely stay here again.
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Thank you for your business! I am so happy to hear that you enjoyed your stay and hope to see you again soon!
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We were in town for the Thanksgiving Holiday and needed a place to stay and ended up here. The Service was great and the people were very friendly!!
The rooms were clean and my daughter loved the breakfast there.
Will stay there again.
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Thank you so much for your review, and thank you for your business!
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