This place charges a lot of money to stay, but doesn't deliver on experience. The place is dirty, the hallways, the walls, the elevator, the carpet, the bathroom...you get the point. I like the brick design, very cool. Bathroom vanity is tiny, no counter space. The beds were comfortable. The location is great, but the parking stinks! Starbucks on sight...
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Thenae,
Thank you for your comments regarding your most recent stay with us. I was saddened to hear that we did not deliver on our promise to provide the best experience possible to our guests. I have taken the liberty of discussing your observations with our housekeeping and management teams in order to ensure the areas of concern get addressed....
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No major complaints, except the fan and heat lamp in the bathroom did not work, and the shower drain was very slow. It would be better if the front desk had a practice of giving guests incoming faxes automatically, rather than having to ask for it (but they were very nice to fax my fax to my next estimation). Breakfast...
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Hi Jack,
Thank you so much for your comments. I really appreciate that you have taken the time to let us know how your stay was. It does appear that we have some opportunities to improve upon things for you in the future. I couldn't agree with you more that it would be much more convenient for the fax to...
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Let me first say I believe this is my first negative review on tripadvisor. I decided to stay in downtown Billings area because of the location and a little pampering (10 hours of spring planting). All I wanted was food and a shower, in that order. I checked in about 7:00 pm. Got a low floor room (requested an upper...
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Serris,
I was disappointed to learn of the issues you encountered during your recent stay with us. I do appreciate you taking the time to share your comments. If you had left an not said anything, we could not improve upon the level of care that goes into keeping the hotel looking clean and inviting. Rest assured that I have...
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The location can't be beat. But our room looked a bit run down. The tub had rust around the drain and what appeared to be a quick fix with some caulk that was floating up while I was trying to take a bath... yuk. There was crumbled plaster on the carpet near the window and I never could quite figure...
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Dear Roamin,
I am so sorry to hear of the inconveniences you encountered with your sleeping room and grateful that you have taken the time to bring these items to our attention. If you would be so kind as to contact me off line, I would like to get the specifics of which room you were in so I can...
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Stayed here for a weekend stay and found the property to be a pretty good place to stay. Room decor seems a litle dated but we had a nice room on the 14th floor with a great view of the refinery (actually prettier at night than you might think). Staff were courteous and quick. Wireless internet was flawless. Bedding is...
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The service was great, the beds were SO comfy, the rate was very reasonable, the rooms were decorated very nice and the kids absolutely LOVED the views. We ate at the restaurant on the 20th floor and the food was good. And I liked the big city feel of the downtown location and the parking garage. We will definitely be...
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Thank you for the nice comments. We appreciate all the comments we receive and are thankful you have taken the time to let us know how much you enjoyed your stay. Looking forward to seeing you again on a future trip to the Billings area!
Yours in hospitality,
LaRell Baldwin
General Manager
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Enjoyed my stay at the Crowne. Found the rooms spacious, clean and quiet. Staff was very friendly. Did not try the restaurant on site because of the close proximity to lots of other good choices. Although I only stayed one night if my plans had allowed I would have stayed longer. Hope to return to Billings soon, a very nice...
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We always stay here when we come to Billings and have for years. It is always very clean and the staff is always very friendly, knowledgable, and proffesional. The hotel is centrally located in downtown Billings and withing walking distance of several good restaurants. And in fact there is a good restaurant on the 20th floor or so, which is...
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Thank you for the vote of confidence! The feedback you have provided has been shared with our staff so we can all keep up the good work. We hope to see you again when your travels bring you back to the Billings area.
Yours in hospitality,
LaRell Baldwin
General Manager
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This is a great hotel for a great price. The restraunt is delicious and the bar was nice. Service was excellent. Friendly staff, waiters, and bar tenders! Will definitely be our go to hotel when we stay in Billings! The room was clean and the bed was comfortable! I would recommend this to anyone.
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I must say I was VERY shocked at the service and quality of the Crowne Plaza Billings. From the airport shuttle to the fast room service and pleasant hospitality I was thoroughly pleased!
Do take advantage of the airport shuttle if you stay there. It runs every 30mins so whether you're landing or arriving you always have a ride to...
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I am pleased to hear how much you enjoyed our hotel! Our staff is very dedicated to serving our guests needs and they too will be happy to learn of your comments. Our airport shuttle does run every thirty minutes to and from the airport, which is very convenient. However, the best part is the quality of staff that we...
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