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Holiday Inn Helena Hotel Reviews, Helena

All 22 Helena hotels »
All 22 Helena hotels

Holiday Inn Helena

3.0 of 5
22 N Last Chance Gulch, Helena, MT 59601
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Holiday Inn Helena
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Ranked #10 of 22 hotels in Helena
4.0 of 5 stars 61 Reviews
Most recent review
“Feels Like Home!”
5 of 5 stars Reviewed 28 May 2013
AggieCanada Canada
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61 reviews from our community

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Canada
1 review
“Feels Like Home!”
5 of 5 stars Reviewed 28 May 2013

We love the Holiday Inn in Helena! It is located on Last Chance Gulch - in the heart of the city! The people who work in the hotel are helpful, cheerful and caring. They will go out of their way to make sure your stay with them is perfect. We have stayed in other hotels in this city and none... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
3 June 2013

AggieCanada, Thank you so much for sharing your experience with us as well as others. We are thankful to hear that our action plan set in place because of past reviews has improved our quality and service. If there is anything we can do to raise that bar in July, please just let us know and we will do our... More

Dallas, TX
Top Contributor
94 reviews 94 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
“Very Good Location, Good Option in Helena”
4 of 5 stars Reviewed 21 May 2013

You can't beat the location of this hotel for a stay in downtown Helena. It's right in the walking mall with a short walk to the cathedral. There are many restaurant options located very near the hotel as well. Of course it is obvious the hotel is a little older, but the rooms were clean, decent sized and not overly... More

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See 6 more reviews by rmcareer for Helena
Joshua R, Manager at Holiday Inn Helena, responded to this review
30 May 2013

rmcareer, Thank you for sharing your stay with us! We are happy to hear you enjoyed our hotel and location. I apologize for the slight noise in your room from the elevator down the hall. If you return one day and if there is anything we can do to make your next stay more pleasant just let us know at... More

1 review
“Misleading”
3 of 5 stars Reviewed 17 May 2013 via mobile

They advertise that kids it free, as do most Holiday Inn's. In their restaurant they advertise that kids eat for free if you are staying at the hotel and the adult orders a meal. They fail to tell you that they do not in fact eat free!!! The hotel is supposed to issue you a voucher only good for one... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
30 May 2013

RJM03007, Thank you for your input and sharing the way you feel concerning your stay with us. I'm unsure of where the misunderstanding came from regarding our kids eat free program. The program guidelines are as follows: kids eat free is available for kids age 12 years old and under when ordering in the hotel's restaurant from the kid's menu... More

Bismarck, ND
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
“Good Location, Nice Clean Property”
4 of 5 stars Reviewed 8 April 2013

Just returned from my 2nd stay at this Hotel. It is a very clean and modern looking property with all the basics you need for business travel. Staff is friendly, rooms are decent size, comfortable, good black out curtains, quiet, clean, heating system is on a therrmostat so you don't need to guess what the temp setting is and the... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
19 April 2013

Jeff935, Thank you for your patronage and sharing your experience with others. We can't wait to see you again one day and fulfill your next stay with all the same pleasantries as before! Until next time Jeff, safe travels and have a great summer where ever you may be! Joshua L. Rodrigues Assistant General Manager More

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Nice stay in Helena”
4 of 5 stars Reviewed 5 April 2013

I just come back from a stay at the hotel. Overall stay was really pleasant. I enjoyed my room, and the location is amazing. However, being right downtown, it can get a little more loud. The hotel was not really busy, so it was really quiet in the hallway and in the rooms. Which I really appreciated. The only thing... More

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See 4 more reviews by Solis087 for Helena
Joshua R, Manager at Holiday Inn Helena, responded to this review
8 April 2013

Solis087, Thank you for sharing your experience with us. I apologize for the allergens you encountered, pets are normally restricted to the 2nd and 3rd floor but there are rare occasions when pets end up on other floors due to sold out nights and we are unaware of those pets coming in until they walk in the door. I am... More

Montana
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
“Location, Location, Location”
3 of 5 stars Reviewed 19 March 2013

So if you want to explore downtown Helena, this is the best place to stay. It is near several restaurants and bars, the Blackfoot Brewery and the downtown "Gulch" shopping area. This is an older Holiday Inn that has been refurbished and the rooms are OK, nothing special. The hotel restaurant is to be avoided at all costs. The food... More

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See 8 more reviews by ITravelMontana for Helena
Joshua R, Manager at Holiday Inn Helena, responded to this review
1 April 2013

ITravelMontana, We at the Quarry Bar & Grille would like to apologize for the experience you had at our facility. Our food is prepared fresh every day and we use only certified beef purchased locally as well as Wheat Montana bread products. We are sorry that you did not care for them. We are named “Helena’s Best Sport Bar” for... More

Great Falls, Montana
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“A winter night in Helena”
4 of 5 stars Reviewed 31 January 2013

The hotel Staff were pleasant and helpful and the room was comfortable and quiet. While the hotel building is quite old it has been modernized and is very functional. Breakfast in the restaurant while not cheap was very good with pleasant and efficient service.

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See 3 more reviews by Dexter B for Helena
Joshua R, Manager at Holiday Inn Helena, responded to this review
1 April 2013

Dexter B, Thank you so much for sharing your pleasant stay with us and everyone else. We hope to meet or exceed your expectations next time around if the opportunity ever arises. Safe travels to you and yours! Joshua L. Rodrigues Assistant General Manager More

North Dakota, United States
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Average stay”
4 of 5 stars Reviewed 19 January 2013

Customer service was really good, but my room was directly beside the elevator so it was really hard to sleep. The room was really clean and the beds were really comfy. I was a little disappointed when I called before my reservation to make sure my conference was in their facility just to confirm only to find out 15 minutes... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
13 February 2013

Casey S, Thank you for expressing your concerns you experienced during your stay and also for sharing the good things. This helps us to find solutions to these issues, whether it's increased front desk training or contacting our elevator service company to attend to the noise levels of each elevator. We have chosen to shut down elevator shaft 1 in... More

Redmond, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great location and customer service”
4 of 5 stars Reviewed 12 January 2013

Stayed here for 2 nights in early January. Great location downtown, reasonable price, rooms were clean and beds were fine. We liked the different pillow options and the view (7th floor). Best part of the stay was the staff. Friendly, efficient and helpful at the front desk and friendly and laid back at the restaurant. Breakfast food was good, dinner... More

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Joshua R, Manager at Holiday Inn Helena, responded to this review
1 February 2013

priestlakepie, Thank you for sharing your experience with others! We greatly appreciate hearing feed back from our guest, it helps us improve our customer service. We want you and the next guest who walk in our doors to feel at home and have a memorable experience "this is something we strive to succeed in". Great recommendation for the Mediterranean Grill... More

Neskowin, Oregon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Staff was the worst.”
1 of 5 stars Reviewed 31 December 2012 via mobile

Had a family reunion there. My sister stopped by with her dog to say hello charged me $60 for not my dogs and not staying there. Manager very very rude. Place is something out of the 80s. Don't stay there.

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Joshua R, Manager at Holiday Inn Helena, responded to this review
8 January 2013

allaboutbbq, We have policies in place to help better serve all of our guests. I completely understand how you feel about your stay and the charges for the pets, even though they were not yours. Unfortunately the pets still entered the room and that is why the charges were applied. We have our pet policy in place because of the... More

 
 
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Additional Information about Holiday Inn Helena

Also Known As:
Holiday Inn Helena Hotel Helena
Holiday Inn Helena Hotel
Park Plaza Helena
Park Plaza Hotel Helena
Helena Park Plaza
Address: 22 N Last Chance Gulch, Helena, MT 59601
Phone Number:
Region: United States > Montana > Helena
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Helena
Price range (per night): RM346 - 489
Hotel Class:3 star (3*)
Reservation Options:
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Holiday Inn Helena
22 N Last Chance Gulch
Helena, MT 59601
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