First the good: the front desk, restaurant, and convention staff are fabulous, friendly, and very professional. The rooms are good-sized, and well-appointed (pillow selection, micro/fridges, nice toiletries). The common areas are clean, well-lit, and pleasantly decorated -- especially the lobby with ample sitting areas. The building is older, but has been refurbished and kept modern. The free wi-fi service is...
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Dear HappyFamily005,
Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced with your room. I will follow up with the executive housekeeper to ensure that similar incidents won't happen again. Again, thank you for staying with us and we hope to serve you in the future.
Regards,
Brenda J....
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