What Started off as a disaster at Local Casino Hotel thats is no palace and has no train ended up being A great save. It started it off with Yousef. Yousef was working the front desk, Thus far upto that point my mini vacation was a total disaster. Yousef had noticed we were over charged thru the web site and...
More
I'm a Marriott gold member, so imagine my shock when I worked all day and arrived at check in to find I was bumped. Now, we confirmed the reservation at 8 am today, They sent me into 105 heat in a suit to WALK to another property, because no cabs were available. IF YOU WANT A ROOM, DON'T BOOK THE...
More
Thank you for taking the time to write your review.
Although we were glad to learn that you made plans to stay with us during the RECon Convention this year, we regret that we could not accommodate your reservation request upon arrival. We absolutely understand your reservation was originally made with us in order to be next door to the...
More
How can this be - a deluxe medium size hotel with excellent service and NO CASINO, even within walking distance, in Las Vegas. No smoking, great food, walk to the Convention Center, good beds, great linens.
More
Thank you for sharing your comments with us. We are thrilled to hear that you have so many positive things to say about our hotel, our service and especially our atmosphere. We are pleased you found us to be an “oasis in the desert” of Las Vegas!
Should your future travel plans include Las Vegas, we hope you will stay...
More
This would have been 5 stars. This hotel has a lot of great points. But the walls between the rooms have NO insulation in them. I can hear people brushing their teeth. I could hear someone opening up a can of soda. Full conversations go on as if you're in the next room over. This was a major oversight in...
More
Thank you for your recent visit with us and for your positive feedback. It is a pleasure to hear that our atmosphere, service and location were suitable to your needs. Thank you again for your review. We truly hope you will choose us when you travel to Las Vegas again.
All the best,
Tom Xavier
General Manager
More
One Star? I am tired of staying at nice hotels and not having free WiFi. The website says that free internet is available in the common areas. That was not true!
Otherwise, I liked my stay.
More
Thank you for taking the time to share your thoughts with us regarding your recent stay. We were pleased to hear you enjoyed your experience with us overall; however, we regret to hear that you were not happy with the charge for wireless internet access. Our wireless internet pricing is in line with similar properties in this area and we...
More
This is a hotel, not a casino!
Location: off the strip just south of the convention center and the tram.
I try to stay here every time i come to LasVegas now.
Here is why:
The staff knows it is a hotel, not a casino, there is a higher and more hospitable level of service.
No gambling in the building...
More
Thank you for taking the time to share your thoughts with us regarding your recent stay. We were pleased to hear there was so much you enjoyed at our property, but we apologize that you were not happy with our internet connectivity. We do appreciate being made aware of this, as it also makes us aware of opportunities for improvement....
More
I am on business and just plain dislike having to stay in typical casino convention hotels where the walk from the front door to your room is 15 minutes and through the casino. This property is well maintained, rooms are clean as well as hallways, elevators, etc. Front desk staff are very responsive, including my direct interactions and special requests...
More
Thank you for your feedback regarding your recent stay with us. We are happy to learn our accommodations, location, staff and atmosphere exceeded your expectations. Your positive recognition of these characteristics of our property here on Tripadvisor is sincerely appreciated. Also, we will be sure to pass along your kind words to Youssef and Saul. We are sure they will...
More
My husband and I decided at the last minute to head to Las Vegas a day early. I didn't want to pay the strip prices since we were going to be arriving at midnight and would really only be using the hotel to sleep in. The hotel is just a couple of blocks from the strip and only a few...
More
We sincerely thank you for your recent visit with us. We are very happy you found our proximity to the Las Vegas Monorail to suit your needs and that you made great use of it! We agree this is a great convenience for our guests to take advantage of.
We truly hope you will choose us when you travel to...
More
Clean, well decorated rooms and close to convention center.
Courtyard is a nice break from the hustle and bustle.
Ann at front desk is excellent.
More
Thank you for taking the time to write a review on your recent stay. We are happy to hear you were pleased with the hotel. We will be sure to pass along your kind comments about Ann at the Front Desk.
We hope you will choose us when you travel to Las Vegas again.
All the best,
Tom Xavier
General...
More
Stayed there night of 4/23/12. Front desk upgraded me to nice suite. Thanks!
Problem started in the morning. Running late, started calling front desk by hitting "0" on phone for 30 minutes with no answer. Tried calling the hotel from my cell and got message that the number was out of order. Turns out that the phone number on the...
More
Thank you for taking the time to share your thoughts with us on your recent stay. We understand the importance of accuracy with regard to the display of our hotel information. At this time, we are in the process of installing new phone plates in each of our guest rooms. We apologize for the response you received from our staff...
More
If you own or manage Renaissance Las Vegas Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
7,736 Reviews
5,794 Reviews
4,825 Reviews
