Excellent Doubletree property with friendly attentive staff. The rooms are clean, modern, not the newest but still excellent. The gym is very well equipped with 4 jogging machines, elipitcal trainers, free weights. The breakfast included for gold/diamonds is cafeteria style - not the most amazing of doubletree breakfasts, but good enough to get you started. The complimentary shuttle was great...
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Dear Kawoh,
On behalf of the entire staff, I would like to thank you for taking the time to submit a review on TripAdvisor. We are pleased to hear that you enjoyed your room, our gym and the amenities that we offer to our travelers. I have forwarded your comments to all our department heads and rest assured, your feedback...
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This hotel is perfect.
as long as you consider "perfect" being removed from the neon of Las Vegas.
The rooms are large and well kept.
Beds are comfortable and the TV's are large
Sometimes a hotel employee can make your experience great or horrible. In this case it was great.
Unfortunately i did not get the name of the cook...
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Dear jmrws1,
Thank you for taking the time to post a review on TripAdvisor. We appreciate the kudos to our Cafe staff and our Housekeeping department. With regards to our wireless internet, we are pleased to announce that we are increasing our bandwidth this month - double the capacity.
I have forwarded your comments to all department heads and will...
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Everyone makes mistakes - I know, I run a business too. But to me what defines a hospitality experience is how those mistakes are handled, in this case a mix up about 'smoking' vs 'non smoking' rooms. However, once Amy at the front desk had (after a little...um....haggling!) resolved the issue and got me in a formerly unavailable non smoking...
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Dear EnglishLight,
Thank you for taking the time to submit a review and give praise to Amy. I passed along this review to her Department head who will be giving her the kudos during their weekly meeting. I also sent this review to our Executive Housekeeper so her staff will be acknowledged.
We hope to see you again on your...
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Booked through Hotwire. Nice hotel, very convenient to airport, beds very nice, amenities very nice, very clean. Staff ok too. I would most definitely stay here again with no problem.
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Dear UNLVMom,
On behalf of the entire staff, I would like to thank you for taking the time to write a TripAdvisor review. I can say that we are proud to work in our Hotel that is so conveniently located, competitively priced, and Crabtree & Evelyn amenities that are truly enjoyed by many, along with our Sweet dreams beds.
We...
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The DoubleTree hotel was chosen only because it was really inexpensive (only $50 per night) and it was near the airport, so of course we hadn't any expectations about our stay. What expect from the $50 per night stay, except just the place to sleep? We were wrong :)
The first cute surprise was the welcome warm homemade cookies. Mmmm....
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Dear Ikar77,
On behalf of our entire staff, I would like to thank you for your review on TripAdvisor. We are pleased that you mentioned all the items that you enjoyed at our Hotel. We are very proud of our non-gaming property and our amazing staff. Our location, along with our inclusive amenties are always a factor for our repeat...
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This was a business trip with a couple days added for pleasure, so I can comment from both perspectives. The hotel's front desk personnel are very helpful and courteous. The meeting personnel are the best I've seen in awhile, and i travel a couple times a month doing meetings. I especially give accolades to Spencer and Herman. They were proactive...
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Dear LMohrSugarland,
On behalf of the entire staff, especially Spencer and Herman, I would like to thank you for taking the time to write a review on TripAdvisor. We appreciate the accolades and the feedback. I forwarded your sleeping room comments to our Front Desk Manager to address.
At this time, we are part of the Airport Hotel cluster and...
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After my experience at your hotel, there is little chance I would ever book
there again. I felt your front desk staff were not really supportive in
resolving the issues that I had. My first experience was that I asked for early check in at 10:30am as I had flown all night from Hawaii. The manager said he only had...
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Dear Bellaboobird,
On behalf of the management, I would like to apologize for your unpleasant experience at our Hotel. Each department head have been informed and addressed what had transpired.
We hope you'll consider us again and give us the opportunity to make this right. Please ask for me at the Front Desk if you are ever at our Hotel...
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well, usually i don't expect much from airport hotels - they are just one night shelter to catch morning flight with maximum sleep. and, i should admit, las vegas double tree exceeded all of my expectations.
the rooms were spacious, spotlessly clean, nicely decorated with very comfortable beds. and some very nice touches - complimentary strawberry and lemon water in...
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Dear Yarek_Yaroslav,
Thank you so much for writing a review about our Hotel. We appreciate the compliments and I have acknowledged the departments involved in making your stay pleasant and comfortable.
I hope you will consider us again for your next trip, even just for a layover, like, on your way to Utah. Safe travels.....we look forward to the opportunity...
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Spent three nights at Sam's Town Gambling Hall and Hotel, while attending 2012 CES convention. However, when I wanted to add a fourth night (this Friday), the nightly rate doubled. So I hopped on priceline and this Doubletree accepted my bid of about $50 for the one night. With taxes I saved about 30% off the rate of the other...
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Dear Lifetraveler1,
On behalf of our entire staff, I would like to thank you for your comments on TripAdvisor.
We value your feedback and appreciate taking the time to review us. Each item on your comments have been discussed at our department meetings and used for ongoing improvement training.
We hope to see you again when you come back to...
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I had a great pre-paid rate from this hotel. The free shuttle helped to not have a car. The hotel is located away from the LV strip and is in an office park location. As a result, there are not many food choices, however, I did find a great nearby local restaurant that served both Breakfast and Lunch. In the...
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Dear bjaysfan21,
Thank you so much for taking the time to review our Hotel on Trip Advisor.
We appreciate the good reviews and the constructive feedback. I have forwarded your comments to all our department heads and will discuss these at their weekly meetings.
We hope you will consider us again - we look forward to hosting your stay!
Please...
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