The Venetian is a beautiful property with so much to do and see, beautiful restaurants to enjoy and great people-watching. However, while our room was very nice and had a great view, it was situated overlooking the pool and strip. Sounds nice (which is what we thought when we upgraded to it), but the reality was far different. Although we were 31 floors up, the noise level was amazing - pounding beats from the pool...
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Dear Guest,
Thank you for choosing The Palazzo as your host during your recent visit to Las Vegas. I am disappointed to learn that your visit was not a complete success. I’m sorry to hear that the service expectations at the pool bar weren’t met and for the noise challenges you experienced. Please be assured that we will also share your experience with the various areas mentioned in your comment so that the service challenges...
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