I wished I had read all the previous bad reviews before staying here. All of them are correct. The rooms are not like they are pictured. It does smell bad and the rooms are not very clean.I bought air freshener too. The linen has cigarette burn holes in them, the upholstered chairs are absolutely disgusting. Stains all over them. The...
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Dear Guest,
We appreciate your time in making this helpful feedback. We sincerely apologize for all of the inconveniences that you have experienced during your stay. The voice of our customers really matters to us. We are currently working things out for us to better improve our services and facilities to provide our customers what they truly deserve. So that...
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Thank god we booked through Kayak & got a refund! Place was old and smelly. Lady behind the desk was rude and cold. Pool was closed for renovations and was not stated on the website. we didnt even makke it in the room because we wanted out. Went to car and called kayak got put up at the holiday inn...
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Dear Guest,
Thank you for taking some time in making this review. We feel sorry that we didn’t meet your expectations. This feedback really matters to us and we respect your comments. This will serve as a constructive criticism for us to further improve our facilities and services to better serve you on your next stay. Despite this incident, we...
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If I could rate a zero I would. I wish I would've seen these other ratings before I booked the hotel. The pictures of the room do not match what they have. Rooms out dated, yellow tub and shower from the 70's and dirty. Bedding from 70's. The advertised biggest indoor pool heated in area. When we got there the...
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I am sorry to hear about this disappointing experience you had while staying with us. Our number one priority is to provide a comfortable and pleasurable stay for our guests. I am so glad to hear that after we promptly moved you to another room that you found it to be more pleasing. As you know, it can be hard...
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i would never stay there again, they advertise heated pool and it was maybe 50 degrees if that...very old and not updated,water stains all on the ceiling,soap scum in the shower. toltally gross.. I would not even rate it a 1. better off sleeping im your car...............
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Dear Guest,
As much as we can, we are offering the best services to our valued customers. In fact, we really appreciate you for posting this review and we take it constructively. Indeed, not all people will be pleased with how we treat them during their stay, but rest assured that we will be doing our best to improve our...
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My boyfriend and I decided to stay at the Mount Washington Valley Inn for our two year anniversary. I booked the room because it looked nice from the website and it said it had the largest indoor heated pool in the area, jacuzzi in room, and hot tub. That's not a bad deal at all for a little over 100...
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Dear Guest,
We truly apologize if you feel that we jeopardize your second year anniversary as a couple. We did not mean to do that, we are in fact, have been rendering the very best services that we are capable of giving to our valued customers. I can guarantee that the concerns that you mentioned in this review will surely...
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We thought we were getting a pretty good deal at nearly $100 per night for a weekend getaway, the website was a bit outdated but the pictures looked decent. They advertised as having the biggest indoor heated pools in the area - the pool was cold, dirty and covered by a duct taped solar cover, the hot tub was filthy,...
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Dear Guest,
Thank you for taking the time to write this review. We really appreciate your honesty and from here we will be able to learn a few things in order to improve the quality of services that we offer to our guests. The issues and the problems that you have posted here will be discussed over our staff meeting...
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would not recomment this hotel at all paid over 100.00 know you only pay what you get for but never even got 100.00 worth- dirty and disgusting. Would not even take a shower hair in the tub - hallways were disgusting filthy dirty. stay away from this place especially with your family (small children)
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First off, thank you for choosing to stay at Mount Washington Valley Inn. We do apologize if you feel like you didn’t get what’s well-worth your money. Under these circumstances, we can assure you that we have already been working on to improve the cleanliness and proper sanitation at our hotel so that customers would not hesitate to stay here...
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We had hoped to get a hot week from our travel club in No. Conway, but when that fell through we used our Roomsaver coupon book and spent two nights here. The staff was extremely friendly and the room was nice. The hot tub was a little too hot to our likings and the pool area was not too inviting,...
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Thank you for choosing Mount Washington Valley Inn. We are just so delighted to hear positive comments from you. We always make sure that we welcome our customers with our friendly smiles and our helping hands. Rest assured that we will always be after the welfare of our valued clients. Thus, we are inviting you to come back again and...
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Checked n late..very helpful frontdesk agent directed us too ur room. The Room was comparitively very neat and clean for the low price we paid...Nothin Fancy but clean...Kept to my expectations...perfect shopping location for next morning....breakfast was a plus...we did'nt have to go out it was right there so we could go shop directly...
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Reviewed 9 July 2010
Thank you for taking the time to write a review about your stay at our Inn. We are so glad that you found our staff and accommodations so enjoyable. We pride our Inn on the quality of service we provide to our guests so it is so nice to hear that it was recognized. Additionally, we are pleased to hear...
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