Terrible experience! The hotel was poorly managed. The front desk staff looks very unprofessional. It was obvious that he took drugs, his speech was impaired as if he's high on drugs and he dressed up very poorly.
The hotel room was so thin that I could hear people next door screaming and jumping around. They also scheduled lawn mowers to...
More
I cautiously booked a 2 night stay at Hotel ML for May 18th and 19th after having read some of the poor reviews. Unfortunately, I should have listened to the reviews.
The room was comfortable and clean, though furniture Looked old and used. The walls are very thin, and some room nearby was extremely loud very late at night. TV...
More
MamaOfTheSeas,
Thank you for taking the time to write your review. We aim to provide a clean, comfortable and safe stay that is complemented by exceptional guest service. While it appears that you found the accommodations satisfy, it seems as though encountered a couple challenges.
I have touched base with our Chief Engineer and the glitches with the treadmills have...
More
This place is OK but that's about all. I really don't agree with all the horrible reviews. The staff tries but they're just overwhelmed. Had an issue with the TV that was resolved right away so I know they're doing the best they can. The room was nice and appeared to be recently renovated. The TV was huge and great....
More
Gaelic5,
Thank you for taking the time to provide feedback.
I would like to share with you some of the things newly in place to "spice" up guest experience as well as the energy of the property. The most exciting of these being the opening of our Concierge Lounge, offering complimentary beverages and lite fare in the morning and evenings....
More
I read the reviews and have to say I totally disagree with most of what I read. We had a very nice and clean room., The bed was very comfy. We were there for our daughters wedding at the Aquarium and were early and had a very good lunch at the bar. The bartender Lamont was awesome with a great...
More
Charlene U,
I would first like to thank you for taking the time to provide feedback about your stay as well as trusting us with your guest rooms on such a special day.
I'm glad to hear you found the accommodations to your like and and that they met your expectations. I'm also happy to hear you found our staff...
More
(I used Priceline to book, and I always wonder how that affects the room assignment.)
The front desk was a bit manic when I checked in. There was a wedding party checking in so much of the attention was directed that way. The gentleman checking me in initially gave me (a single traveler) a room on the first floor with...
More
PaulusHookJC,
Thank you for taking the time to provide your feedback as well as some of the frustration you appeared to have during your stay as it pertains to our incidental hold.
I would like to first apologize for the inconvenience. Upon check-in we maintain a standard practice of holding $100 for incidentals during your stay. This may be for...
More
Spent a Saturday and Sunday night in early May on a Priceline reservation ($48+).
Arrived just past midnight as Saturday moved into Sunday and mentioned the horrible reviews given on this sight and was upgraded to the 10th floor Concierge Level.
Both the room and the hotel itself are well built, after all it is a former Marriott.
Room had...
More
DavidPortland,
Thank you for sharing the details of your stay, we very much appreciate the feedback.
I'm glad to hear you were able to enjoy our room accommodations, newly opened concierge lounge and the friendliness of our staff. I would however like to apologize about the missing items in the concierge. We recently just re-opened the concierge, and while that...
More
The BEST part of our hotel stay was bidding blind on Priceline. I have never been disappointed with this, as long as you specify the EXACT area and the EXACT star level, and no other, where you want a hotel. We got this room with a king bed and balcony for $50! (plus the Priceline fee) when it normally books...
More
gaylfeb1,
Thank you for taking the time to review our hotel; we very much appreciate your feedback.
I'm glad to hear you enjoyed our accommodations, convenient location and room service. We recently had a soft launch of re-branded our restaurant, Talia's, and newly developed menu. We are also extremely pleased that you will be staying with us again, during your...
More
OK I came to this place for business for a few days but checked out and went next door to the Weston. Does this place know what it wants to be? Its either a hotel or a kids halfway house. The rooms suck, the staff tries but there are not enough of them, there are kids everywhere and parents who...
More
This is our second stay at this hotel. This is the first time under new management and we were very happy as we were the first time. The hotel was fully booked as there were a few large events at the time of our stay but we were checked in within minutes! The hotel rooms are clean and comfortable. We...
More
Joyce V,
I'm happy to hear you and your family were able to enjoy quality time together at our hotel. We work hard to ensure that each of our guests have a clean, comfortable and welcoming experience, and it seems as though we were able to provide you with just that.
Thank you for taking the time to comment of...
More
First of all they are short on staff! We had to wait like 35 minutes on a line to check in. The rooms were not the best...you should consider staying at a hotel nearby...they have better rooms. The water park is for very young kids, under 10. The water park is too small, not even worth the price. And once...
More
Veranito04,
We have a truly unique facility where families can enjoy a 55,000 sq. ft. indoor water park during the day and spend quality alone time in their rooms in the evening. Unfortunately it sounds as though there were a couple of things that kept you from enjoying your entire stay and I would like to apologize for that.
It...
More
If you own or manage The Hotel ML, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
165 Reviews
120 Reviews
123 Reviews
