Only the phone number was the same. Called from the road to book the room. Fellow who took the reservation had an accent and was very hard to understand. I confirmed the address and used our gps to find the place. GPS said you have arrived but there was no BW to be found. Drove a couple of miles into...
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Thank you for your review! I am sorry that you had a hard time finding us our main sign is not yet up, but our little monument signs outside are. I am also sorry that our desk clerk was vague and not very helpful, I will most definately bring this up to our desk staff. We want to help every...
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We had two room for our family moving across country (3 kids, 3 adults). The day staff was ok... but the kid on night shift was a hoot. Very helpful and just excited about his job. It's rare to see and it was really refreshing :)
The breakfast was not so great... the stuff that was dispensed from the waffle...
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Thank you for your review! I will make sure to pass on your compliment to our night staff! I do apologize however for the breakfast and the pool. We do offer two fruits in the morning apples and oranges however these are sometimes overlooked as our breakfast setup does not flow as it should.We are currently working on expanding our...
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I was thankful to be safe out of the weather after traveling over 75 miles on 40 at about 5 mph during an ice storm and this was the first exit with hotels. Was over priced at $125 on a Tuesday Night for an older room
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Thank you for your review! We do have rates that go from $79-$159 for the different types of rooms that we have. We are sorry that you were not happy with our rooms if you would like to further discuss this please do not hesitate to give me a call at (505) 722-7600 ask for Mr. Patel.
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Stayed at the hotel due to work being done at Home. The staff were very helpful and made us feel comfortable. the lobby needs a little work.
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Thank you for your review! I will make sure to pass on the compliments to the staff. We are in preliminary plans to renovate our lobby area so i hope you can come see the lobby as soon as it is done. We hope to see you soon!
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I stopped here on a cross country trip. I arrived on a Sunday at around 7:30pm. The hotel is fine, not the Ritz, but just fine. The room was big, there was some noise, like they were repairing a window when I arrived, but it was done by the time I came back from a crumby dinner, but that is...
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Thank you for your Review! I will make sure to pass on the compliment to our breakfast staff, I am sure this will encourage them to set up the breakfast a little earlier then 6 A.M. breakfast time to cater to some early risers. Hope to see you the next time your in Gallup!
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we are truck drivers we are in motels all over the us. our truck broke down we went to three hotels and no one was very nice to us.. then we found there motel and these people were so good to us treated us like family... even made me warm homemade cookies and they were good... we were there for...
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Thank you for your review. We take pride in taking care of each and every guest and i will make sure to pass this on to my staff. We hope to see you soon!
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Staff was fiendly, room was ok. Trains were noisy all nite long, breakfast was very basic, same stuff appears to on offer everywhere in the US? There was no booklet in room for services, perhaps management had changed recently and things were still in flux? Went there for the pool but never tried it. Ended up wishing we would have...
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Thank you for your review, We do apologize for the train noise next time your in town we will make sure to put you towards the back of the hotel in order to reduce the noise also we have listened to our guests and expanded our breakfast offerings. We hope to see you soon!
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We came to the hotel earlier than the check in time but management got us a room ready right away. the train is unavoidable as it appears all the hotels in gallup are located on the railroad track, but the desk clerk assigned us a room towards the back of the hotel so we did not hear the train. The...
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Thank you for taking the time and letting us know how we are doing we do appreciate. I will be sure to pass on to our staff what a good job they did!
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We got in late and tired, and were delighted with the warm and friendly welcome we recieved form the night manager - offering things like keeping the pool open late for us so we could relax, and making us feel like our custom mattered. The room was perfectly adequate for the price, the only downside being the previously metioned sparse...
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Thank you for taking the time and letting us know how we are doing. We take service very seriously, and are happy that we were able to assist you! We appreciate your business and invite you to stop in the next time you are in our area.
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Stayed here 2 nights while driving Route 66. The room was comfortable enough, perhaps a little snug. We were lucky enough to have a second floor room with a balcony. Only about 5 or 6 units are like that. We enjoyed watching the sunset from there while having our evening cocktails. This place is really popular with families, and the...
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Thank you for taking time to write a review of our property we certainly hope to accomodate you again if you are ever in the gallup area!
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