Called 8 hrs before arriving to confirm and asked about a particular requested room. Told "no problem". Upon arrival, told my requested room hadn't been cleaned (it's now 6 p.m.). I'm not happy but upgraded. Next morning went to talk to Adriana, the manager and woman I spoke to day before. She says she confirmed my reservation but not my... More

Service was lacking in customer service skills. One reason we selected this hotel was that breakfast was included. We went down to breakfast about 7:45am and all the eggs and sausage were gone. Only had a few items left for pastries and toast. I let the lady at the front desk know and she went over to the area and... More

I was excited to stay here, our experiences have always been pretty good! First we had a un-numbered room (?). So we had to find it. The bathroom is is great need of finishing. Kinda like staying at a family members house where the grout needs to be finished, and the paint job is "eh". There were no kleenex's, and... More

Wonderful handicap accomodtions, we stayed in a handicap suite, in my experience hotels don't always cater to handicap as much as they should. But I can say I was impressed and hope to return again. We enjoyed the provided breakfast and the friendly employees were a pleasant change.

Incredible hotel and staff. Well maintained and in a great area. Our family really enjoyed the heated pool and jacuzzi. Ruidoso is an amazing place to visit and we will definetlly be staying here everytime we come through.

This hotel was very good, the stay was amazing and I loved staying there. The workers were very friendly and made me feel at home. Another plus was the indoor heated pool and jacuzzi which was a nice get away after a nice long day. In all the hotel was great the location was great and the stay was amazing.... More

Our pillow had questionable yellow diry slotches, the wash rag hanging next to the sink had old makeup from the previous occupant all over it. Bottom of the toilet had poo. And the pastry container was not cleaned between breakfast areas. Oh! And the microwave had old food in it. Also, they use flat sheets on either side of a... More

I've stayed at this hotel previously and was appalled at how the accommodations and guest services have gone downhill, while the price has gone up by at least 50%. The rooms are large and nicely appointed, but the property isn't being maintained appropriately. They were understaffed and the staff that was there didn't seem to have the same guest service... More