We stayed in Whites City and it was pleasantly surprised! We had read the reviews online and we were just too tired to drive 35-40 minutes to Carsbad NM. So we just stayed at White City. We were surprised! The Hamburgers we sooo good at the resturant and the people very friendly. The water park was nice for the kids,... More

After reading the horrible reviews, we decided that for one night we could tolerate any shortfalls. The office is across the street and only one man was on duty, but we had no problems with the room - at all. It was clean, large, and appeared newly redecorated. The lack of staff and attendants may probably be due to the... More

the only reason we stayed at this place was to see the carlsbad caverns...there was only one attendant at the hotel, non-existent room service and the worst part was the rooms they gave us were unmade!! had to go back and forth twice across the street to the receptionist's because he was alone and had to stay at his post... More

Terrible experience and Ripped off! Arrived too late for the cave and stopped here to stay the night. They were all to happy to take my money and send me off to a room in a hotel that was across the street. This hotel (across the street) looked abandoned and as we entered our room, it was freezing cold (about... More

I took my Girl Scout troop to Carlsbad this summer. We requested adjoining rooms and permission to have extra people in the room so we could all be in the two rooms together - that part was fine. The registration process took forever which was annoying with 9 ansty girls who just had a 3 hour drive, but we survived.... More

Where to start ! Location is superb, immediately outside Carlsbad Caverns. End of the good news. Read on, but stay away... We called ahead and asked about which of the two lodging options then on their website were best for us. I was told that one was totally booked for 12 months by an oil concern so we booked the... More

Skip this place and travel the extra 25 miles to Carlsbad, where for less money, you have choices for lodging and dining. Most of the facilities for this place were not operating at the time of our stay (late september 2009). Pool-closed for renovations, bar/saloon-closed, steak house restaurant-only open thursday thru sunday, and of course, we stayed monday thru wednesday.... More

My fiance and I traveled throughout the southwest over the summer of 2007 and stayed at many hotels along the way. In our travels, we decided to go to Carlsbad Caverns on a whim. We decided to stay at this motel since it was close and right on the way to the caverns. Where to begin... The hotel looks like... More

Loved the caverns, didn't have a whole lot going on in the town if you can call it that. More