Overall, the town of Binghamton is devastated by the floods they had last year. Be prepared to see lots of boarded up buildings, torn up roads and sidewalks, and an overall gloomy air over this town. FEMA came in and declared it a disaster area. Businesses are starting back up, though, and the town could certainly use some visitors to...
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Thank you for taking the time to write your comments regarding your service experience at the Holiday Inn Binghamton. We are aware of some of the challenges with our restaurant service and are working hard to change that. Your comments regarding the experience of your stay were positive as we strive for a friendly staff! If your travels bring you...
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This was not our first stay here. There were problems with check in before but nothing like this. Reservation was made Monday, March 19, 2012, and we informed the reservation staff that we were priority members and needed a room early afternoon as we were there for an immediate family member viewing and funeral. We arrived Tuesday 3/20/12 at 1:00pm...
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BabeZ18,
Please accept my sincerest apologies for the air conditioning issue you experienced. We did indeed have a problem that took a couple days to completely repair. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. Again, I do apologize and regret that this impacted your experience at our hotel....
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My wife, our dog, cat and I drove up to Binghamton from Hampton, VA to take care of some business with the NYS DMV. After our ten hour drive up we were greeted very warmly by the front desk person on duty named Terrance. Terrance must have seen that I was completely exhausted and as he noticed we were Priority...
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This hotel has a nice entrance and seems more upscale than some Holiday Inns. The rooms are just ok but very clean. Not a lot as far as good restaurants within walking distance, some sketchy things around corner but overall was good for what we wanted. There is a bar and restaurant within hotel so you don't have to leave....
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Thank you for taking the time to write a review of our hotel as it is guests like you who can offer an insight on staying here. There are some terrific restaurants close by the hotel within walking distance. The Lost Dog Cafe is two blocks up and does a terrific job. J Michaels Italian restaurant is a couple of...
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I recently had an encounter with a gentleman at the front desk of this hotel that was more than willing to help me out with a dilemma. I have been a Platinum member with IHG for approximately 4 years and rarely encounter an individual that is so willing to help. This gentleman, Terrance Brodley helped me and ensured that I...
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Thank you so much for your kind words about Terrance!!! I have posted your comments as an inspriration for everyone here who lives and breathes excellence in guest service. Coming from a Platinum Member makes it that more special!! Bob Greene GM
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I went to visit a guest at this hotel. The room was nice and everything seemed clean. However the inside of the coffee maker was absolutely disgusting. It was sitting up high so my friend noticed it as he was getting ready to make coffee. I am much shorter so if I had made it I would have been drinking...
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Noisey, inside the rooms with other guest banging and outside with fire trucks and police sirens. Staff was really nice but hotel was just old and parking lot was always over full until after 6-7pm.
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I certainly apologize for the noise outside of the room. On weekends there are more noise issues then weekdays, with the entertainment strip of bars with-in a two block walk of the hotel. We are working with the Binghamton Police Department to help improve the situation. The bottom line for me though is when I travel, I like a good...
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Good location just across the street from the Arena. Room was clean but unremarkable. The bathroom was small and the shower curtain was short, barely long enough to reach inside the tub. Did not visit pool, but was told there were LARGE roaches around. Coworker mentioned ant problem in room (something sticky under TV) but was given another room. Hard...
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Thank you for your comments regarding your stay with us this past month. We had replaced almost all of our shower curtains that were too short for the tubs, and it appears we misssed your room. The State Street corridor is two blocks away and they serve food later then 9:00 pm on the weekends, If your travels bring you...
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This hotel wasn't bad for a holiday inn: the location is right off of Court Street in downtown Binghamton. There are several restaurants nearby and the Arena is on the other side of the parking lot (if you are in town for an event happening there). We stayed there for 2 nights in a room with a King bed that...
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I have read your comments many times. I know when my wife and I travel and there's outside noise, were not happy. We have been working with the City of Binghamton's Police Department and Mayor's office to work out a solution to the noise problem. After last call in the strip of bars, the patrons come out and can cause...
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We stayed here the weekend of 10/22/11 for a wedding. The refurbished lobby greets you, as does the friendly and knowledgeable front desk staff.
Our room was clean and comfortable, though other members of the wedding party complained of air conditioning issues. The bathroom, though clean, is a bit dated, with a clumsy toilet flush mechanism (the button in the...
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