I was ecstatic to read that you believe that our hotel is eclectic. You nailed it right on with your view of our establishment. Unlike a traditional cookie cutter hotel, we aim to have the guests see it for what it is....... and it is eclectic and A National Historic Landmark. Glad to see that you enjoyed your stay with... More

Very sorry to hear that your stay with us was not what you expected it to be, we aim to please and assure you that this will not happen again. The room you were placed into was not acceptable and I apologize for the misunderstanding, although I was very happy to hear that you were pleased with the Front Desk... More

I was pleased to read that you enjoyed your stay with us, and the room was up to par and clean and comfortable. I apologize that our front desk personnel did not inform you that the back side of the hotel is the loudest on the weekends, due to the booming bar seen on State Street. Perhaps in the future... More

Thank you very much for bringing it to our attention that many guests will be paying attention to the detail in our establishment. The building itself was constructed in 1897, we are currently updating the rooms and working on improving the look of them as well. Although we do pride ourselves on Customer Service, it satisfies me that you commented... More

We appreciate your business and happy to see that you enjoyed your stay and thought that it was clean and comfortable. In regards to your only complaint, the shower curtains are in need of updating and we have been working on improvements during this slow season. We will gladly take your recommendations to heart to improve your stay with us.... More

I am sorry to hear that you found some less than acceptable housekeeping issues while you stayed with us. The wet washcloth and used soap dish on the bathroom counter are not acceptable, nor are they customary of our establishment. The Front Desk personnel that processed your check out, did bring it to my attention that your bathroom was not... More

I am very sorry about the confusion as to where the entrance and exits of the establishment are. We have recently come under new management and are in the process of improving and renovating the building. Thank you very much for your input and ideas, they will be very helpful in assuring that future guests do not have the same... More

Sorry to hear that your stay with us was less than acceptable. We have recently come under new management, and are currently working on improving the things that you pointed out to us, the pigeon/ bird feces that was on the window, peaking seems in the ceilings, the electrical issues you noticed, as well as the bathroom issues. The one... More

Here at the Grand Royale Hotel we pride ourselves on great Customer Service, and I was a little disturbed to here that you had to wait approximately 15 minutes to check into your room. The concept of photo copying your drivers license and credit card has always been our policy. I am sorry if that made you uncomfortable. The establishment... More