This is by far the best service I've ever received. The staff were friendly and earnest in meeting my needs, even after a power outage created a rough night. Paul and Lisa at the front desk were highly positive, upbeat, and accommodating, even going so far as to offer to microwave anything I bought at the supermarket in the restaurant... More

Unlike some of the previous reviews stating old and shabby etc. I found this property to be just fine. Was rather reluctant to stay there after reading rome of the prior reviews - but it is a small town and hotels are not plentiful/ And we were attending the graduation ceremonies at Clarkson Univ in nearby Potsdam. But it turned... More

This hotel is a true oasis in the wilderness of the North Country. Located on a golf course with beautiful vistas, this hotel with its refurbished rooms, its inviting dinning room, and its fun pub is a delightful place to stay, especially in the summer. For a hotel chain, the food is outstanding and the chef responds to individual requests.... More

I just concluded a three night stay while in the area on business. I literally only needed a room for sleep and catching up on business e-mails in the evening. Even so, this facility was a dissapointment. The first room they gave me, in a far wing on the first floor, smelled musty and moldy. After returning to the front... More

Our daughter has been accepted to SUNY Canton for the fall, 2013 semester. We have tried to stay in this hotel in the past, but it has always been booked. However, we did manage to get a reservation and we really enjoyed the room and all the space it provided. The most welcome part for me was that the bed... More

My wife and I booked a 2-night reservation for the Best Western, University Inn more than a month before our scheduled trip. The night our stay we received a final confirmation that everything was arranged and that they hoped we enjoyed our trip. On Friday night we arrived and knew that there was a problem when the front-desk staffer said... More

Very small and crowded room. Orderer a king bed which was too large for the room. Room lacked electric plugs for today's - computers, iPhones, iPads...etc. Hotel was clean but could use updating. Internet service reported to us that it was full and there were no available ports. For $50 less per night, I can get a two room suite... More

Yes, I'm an SLU alum so had to stay here! It was THE hotel in my day. The service was very good and the staff very friendly. Rooms had been updated but the hall carpeting was pretty beat up and the chairs and booths in the restaurant need an update. Something has occurred in the kitchen that day so we... More

Hotel was much better than we expected. They were in process of renovating and refurbishing. Rooms a little small but had all the modern conviences and then some. The hotel staff from cleaning ladies to front desk could not have been more friendly and helpful as well as efficient. The restaurant on premise was very efficient and tasty for a... More