Reading some of these horror story reviews, I almost cancelled my reservation, but gave it a shot and found the hotel to be not so bad. It's not the Taj Mahal, but the rooms were clean and nice, my son had a blast in the pool, and I got a decent rate with one of their specials. Service at the... More

It is a great location for shoppers. They said they upgraded us to the courtyard (which we didnt want) and we are sitting here listening to a huge screaming mob in th pool. Thank goodness it closes at 10pm although a little late for our 7 year old. We have found two dirty towels behind a chair, a sticky mess... More

This place reminds me of a bad movie. The rooms are old dark and worn out. The clock I believe is from the 70's and everything looks like it was bought at a yard sale. The rooms are dimly lit and depressing. On a positive the food is great. More

Booked on Hotwire for 2 nights. One on our first night arriving in NY and 5 days later on the night before our departure. Got a great rate! Once I learned the name of the hotel off I went to read the reviews. Like a previous reviewer I was alarmed at the negative reviews but stayed positive as I find... More

I booked the hotel through Hotwire to celebrate a family milestone (girls only). After I booked it I read some of the reviews and became ALARMED!!! Most reviews were negative. I tried to change our location and was unable to do so. As a result we treked off to Cheektowaga and if there was a problem I was prepared to... More

We chose this hotel so we could go shopping at the mall, which is right next to it. Never again! The elevator was the first red flag.......you should see this thing. Our rooms were very dirty. Everything had stains from the carpet to the headboards! The telephone was greasy and hair on it. Enough said. More

This place needs serious renovations! There is a musty smell, the floor has bumps in it, it's dingy, a "brick wall" in the bedroom - really??? The mattress looks lumpy and the bedspread looks like it's from the 70's... The wings in the bar were mediocre, they claim "medium is hot", they were NOT. The pool water is murky, I... More

My husband and I stayed at this hotel and got the $100 for $150 package this past weekend. The Bad: - Our air conditioner started buzzing around 2am on the Friday night. - The drain in the bathtub left us standing in about an inch of water during our showers. - The pool area was used by a wedding on... More

The rooms were in such disrepair that the toilet ran all night and the bed mattress was so lumpy that my back ached for 2 days. When they asked how was our stay and we told the issues we had including the keys not working, their response was "well we just got approval to renovate." no apology or anything. More