We stayed at this hotel during a recent trip to Syracuse for a family event. The hotel was very clean and the staff was friendly. Our King bed suite was wonderful after such a long drive. The bathroom was very clean also. The Breakfast was delcious with a hot buffet / fresh fruit / cereals and also a cook to...
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Stayed at the Hotel for a Bachelorette Party. We were amazed at how nice it was as we entered. The hotel was very clean with cuccumber and cuccumber lemon water by the door. There is a coy fish pond right in the lobby. The lobby itself was very nice. Check in and check out was quick and easy and the...
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Dear Searchingformysalt,
Thank you very much for the excellent review. You provided everyone with a great tip regarding the black out drapes being closed at both windows for privacy.
We look forward to your next visit with us.
Have a wonderful day.
Sincerely,
John Whippen
General Manager
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I stayed here in February for my daughter's birthday, and a get-away before surgery. We were sorely disapointed. Our room wasn't ready for at least an hour. The pool area was CRAZY. The hot tub was out of order. My older daughter is handicapped, and was looking forward to that hot tub. Then, the elevators were not working, so she...
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We want to thank you for taking the time to write such a comprehensive story about two quite different experiences at Embassy Suites Syracuse. We are very glad your second stay showed how we can shine. It is only through feedback like yours that we can improve. We hope to see you and your entire family in the near future....
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Just stayed at the Embassy Suites in Syracuse. Very nice stay. You know what to expect at an Embassy Suites and this one came through. Cookies and brownies to welcome us for the graduation weekend. Breakfast included. Be sure to get your bacon from the omellete station (its not part of the buffet). The linens were great
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First Congratulations to the Graduate and their parents. Great Job!
And thank you for taking the time out of a very special weekend to share your experience at Embassy Suites Syracuse.
We are very proud to be a small part of the celebration of Syracuse Univeristy graduates every year.
Thank you.
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We live in the area and whenever we just need an escape or a kid birthday party, this is the place! Rooms could use renovating but overall, it's a great value. You need to avoid Friday and Saturday nights of school vacations though... They have a 2 hour reception with free snacks, soda and open bar. It 's a hotels...
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My son, wife and our two grandsons joined my wife and I on an overnight trip here. First of all when I made the on line reservation it said check in time was 3:00 PM. Wrong! Check in time is 4:00 PM. My room was ready (at about 3:30 PM), but my son's room was not ready until 5:15 PM....
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Dear BenGruda,
It is disappointing to hear about the check in time and that fact that it happened 2 years in a row. We committ to ensuring we meet the 3pm check in time and will work with our team to be better prepared in the future. We definitely want to be prepared for large check ins, pool usage and...
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Spent 2 nights here for a family function. Very nice hotel that is on hotel row and near where we needed to be. Three of us were in one room (King bed and sleeper sofa). Sleeper sofa was okay; they're never great. When called about missing light bulb in a lamp someone came up immediately to place the bulb. This...
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Dear Coastalfantaseas,
Thank you for giving us the benefit of your positive feedback. I will make sure to share your feedback with our team about the breakfast and friendliness.
We attempt to ensure all guests read and understand the courtesy expected of them when they are enjoying their stay. We continue to improve our coverage to make sure guests that...
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In town for one night (Sat. to Sun.) for an event. We walked in and it was like an oasis. Trees, waterfalls, and pools with goldfish. Check in time was 3:00 pm but we sat in the lobby for 40 + minutes because the room was not ready. Finally we were able to check in at 3:44 pm. The lady...
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Spent one night here this week. Staff was real nice and very professional, parking fine and location good. Property was in general kept up well, but showing a little of it's 25 year age. We love the true suite (two room) set up. Flat panel tv's etc. Breakfast was made to order, but quality of food was medium at best....
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I recently had my daughter’s wedding at the Embassy Suites and I would like to make some comments if I may.
Kathleen Campbell and the hotel couldn’t have been better. Everything was better than I had hoped it would be. The entire time we were there, my family and guests were treated great.
Your hotel is the perfect place to...
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Dear Jerry G.,
Thank you so much for recognizing one of our team members. Kathleen is a great part of a caring team and it is wonderful that someone takes the time to let her know. We are greatful to you for having your event here and look forward to seeing you again in the future.
We will be sure...
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142 Reviews
145 Reviews
