A year ago I gave this property a very mixed review, as the physical condition of the common areas and guest rooms had gotten a bit tired since my original stay in 2007. Furthermore, the quality of the breakfast cuisine had declined badly, and the warm beverage served bore no resemblance whatsover to coffee.
After two subsequent visits in September...
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Reviewed 24 May 2011
We have stayed at this hotel before, and stayed there this past weekend. The room was clean and the bed was very comfortable. Kudos to Karen at the front desk - she is awesome!! We have dealt with Karen before, and not only is she efficient, she is helpful and a real delight.
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Our first stay at this property was wonderful, absolutely flawless but unfortunately I can't say the same of our Easter weekend visit!
When we showed up at checkin time, 3:00 PM our room wasn't ready and Rick at the front desk was very friendly but when he called over his partner (manager?) he was mad at the world and not...
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Thank you for letting us know of your stay with us. I want to sincerely apologize for your stay not being a good one. I will address these issues with our staff to ensure this does not happen again. We want to hear feedback from our guests so we can learn from them and strive to do better. I am...
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This was a horrible experience. They put me in a room over the kitchen. The kitchen fan is so loud it literally shakes the walls in the room. It sounds like loose wires flipping around in the ceiling. When I call the front desk, they tell me they will send maintenance to look at the shaking wall, 30 minutes later...
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I want to apologize again for the unpleasant experience. As I stated that morning I thank you for bringing this to my attention. While I know that not charging you for that night does not make up for your dissatisfaction please be assured that we have fixed the problem with your help.
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I love this place it is very clean they staff are great. The breakfast in the morning is wonderful. We will be staying here again this summer and can't wait...
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Thank you for taking the time to post your comments on Trip Advisor. I am glad to see you enjoyed your stay with us and will be returning to stay with us. We look forward to seeing you.
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Stayed here April 27th just to grab some sleep before heading home. Checked in at about 11 pm. Received two complimentary bottles of water as Hhonors members. Staff at front desk were polite, professional and friendly. Hotel appeared to be quite full and we were given a room an the first floor.Unfortunately this appears to be a noisier location just...
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Thank you for taking the time to post your comments on Trip Advisor. Our guests feedback is very important to us. I am glad to hear that the front desk was very friendly during your visit.
I am sorry to hear that you may not stay with us again as we do not fit your accomodation needs. We do offer...
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Exceptionally quiet and quaint accomodations. Be prepared for a generous full breakfast with lovely staff. A stone's throw from Carrier Circle. Perfect for shoppers and business folk alike. This was a first for us, and we'll be back for sure.
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Thank you for taking the time to post your comments on Trip Advisor. I am glad to hear you enjoyed your stay with us. We look forward to having you join us on your next visit.
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We had a bad experience last year at the same hotel there was a party in the party room .Our room happened to right above the party room. This year everything was great . The breakfast was good and so was the supper in the hotel restaurant.
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Thank you for taking the time to fill out a Trip Advisor response regarding your most recent stay with us. We are glad to hear this years trip went well. Your comments are very important to us.
We look forward to seeing you on your return visit to town.
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I don't think we ever walked into a Hilton and everything wasn't perfect. We were promptly greeted and upgraded to a suite (Hilton Honors). The staff was very polite and excited to help us. The room was immaculate. It was very clean and comfortable. We had some dinner, drinks and breakfast the next morning. Again, everything was perfect. Highly recommend...
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Thank you for posting your review on your recent stay with us. Our guests feedback is very important to us. This information helps us to ensure our guests have an enjoyable stay with us.
We thank you for your kind words about our hotel and staff.
We look forward to having you on your next visit to Syracuse.
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I stay here often, it's my port in the storm when the weather is bad or my flight gets in late and I am not awake enough to make the 90 minute drive home. The staff is always friendly and the rooms comfortable and clean. You will find a remarkable bar, the Wild Goose Pub, and and good food.
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Thank you for taking the time to give an honest evaluation of your recent stay at the Hilton Garden Inn Syracuse. We are very pleased to hear that we can provide a comfortable and friendly atmosphere. We look forward to your next visit with us.
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145 Reviews
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