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Sheraton JFK Airport Hotel

3.5 of 5
132-26 South Conduit Avenue, Jamaica, NY 11430
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Sheraton JFK Airport Hotel
Ranked #15 of 22 hotels in Jamaica
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157 reviews from our community

Traveller rating
    27
    39
    43
    27
    21
See reviews for
Families
25
 
Couples
33
 
Solo
33
 
Business
53
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
shanghai
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 14 May 2013

Stayed 2 nights and though expensive, GREAT VALUE FOR MONEY. because the staff try so hard to make a difference. Exceeded my expectations, from the small club lounge area for breakfast on 7th floor, to the sped of pick up when waiting at JFK Federal Circle at midnight. But best of all was everyone I met used their initiative to... More

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santa rosa
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 May 2013

we stayed here the night before an unexpected snowstorm. ordinarily i wouldn't stay at the airport in ny, but we were afraid we wouldn't make it out to the airport for our onward flights once the snow started falling. the hotel's a coupla miles from the airport, and, as reported, not the quietest rooms i've been in. but that was... More

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George G, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review
3 May 2013

Thank you for taking the time to review our hotel. We are glad to hear of your great experience with us! We pride ourselves on our team member's engaging culture always looking for options to make our guest experiences more memorable and are glad we were able to deliver. We look forward to seeing you again real soon! More

Leesburg, Virginia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 29 April 2013

I only stay at this hotel when there is no other choice. I've had to stay there when my first choice Courtyard Marriott was booked. Rooms are small and both times I've stayed there there was a lot of noise. I arrived at Federal circle and called for the shuttle. Half an hour later no shuttle called again and the... More

Was this review helpful? Yes 1
George G, Manager at Sheraton JFK Airport Hotel, responded to this review
3 May 2013

Thank you for taking the time to review our hotel.We strive as a hotel to provide you with a clean friendly place to stay. When and if time permits please reach out to me at. 718.425.1255 so that we can further discuss the issues which you have experienced. I look forward to speaking to you shortly and addressing these issues. More

Philadelphia, Pennsylvania
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 22 April 2013

Dropped into the Sheraton late at night and the front desk employees were very gracious. We checked out the room beforehand and it was very clean. All was as it should have been. Called downstairs once and they were very friendly. Airport shuttle and a shuttle to other well knows in the area. Great stay!!

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George G, Manager at Sheraton JFK Airport Hotel, responded to this review
3 May 2013

Thank you so much for your wonderful feedback regarding your most recent visit. We strive as a hotel to provide you with a clean friendly place to stay and we are so very pleased we provided that to you. We look forward to seeing you soon! More

Detroit, Michigan
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 7 April 2013

Stayed here just for the night to catch a flight next morning. Shuttle runs every half hour and it is not too far from JFK. Bedroom and Bathroom are nice. Club level has coffee machine and place to hangout in the lounge which is nice, so you are not sitting in the room.

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George G, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review
3 May 2013

Thank you for taking the time to review our hotel. I am very happy to hear that you have enjoyed our club lounge and enjoyed our rooms. We take pride in providing exceptional customer service and cleanliness and are so happy that we were able to accommodate your needs.I hope that you visit us again soon should your travel needs... More

Baltimore
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 19 March 2013

Maybe my night is making me angrier than need be but honestly what a mistake booking this hotel if you arrive on a late night flight. Unless you need to be by the airport or you are coming in during rush hour, you are better off picking a Sheraton or another Starwood property in Manhattan unless you are on a... More

Was this review helpful? Yes 1
George G, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review
4 April 2013

Thank you for the review of your past stay with us. We truly apologize for the multiple inconveniences you experienced during your stay with us. While we are glad to hear your positive feedback regarding our shuttle driver. The room accommodations you received are not indicative of the level of service we provide. We also want to thank you for... More

Moulsford-on-Thames, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 March 2013 via mobile

Stayed here for one night, as one of the better hotels at the airport. The staff were excellent, most friendly I had experienced in my week trip, the rooms were nice, and the restaurant good. However while eating my dinner I was distracted by workers hanging pictures around the restaurant.

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George G, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review
16 March 2013

Our goal is to provide you with a clean and friendly place to stay while you are away from home. I am so very pleased that we provided that during your most recent stay at our property. I too have to agree with you that we have the friendliest staff memebers. Please accept my apologies for the interupption during your... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 15 March 2013

We only stayed here for one night before flying out the next morning, and overall the experience was pretty nice. This hotel has all the basic services and amenities that you would expect from an airport hotel including a 24-hour workout room, business center for printing boarding passes, and a shuttle to JFK that runs every 30 minutes. The rooms... More

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George G, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review
16 March 2013

We are pleased that you have enjoyed your stay with us!! We take pride in providing exceptional customer service and cleanliness and are so happy that we were able to accommodate your lodging needs. Please accept my apologizes for the noise situation as you stated we are in NY and New Yorkers are known to love honking. I hope that... More

Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 8 March 2013

This is an airport hotel. Not much else to say. That said, we stayed there prior to a 5 am flight with the only advantage being the ability to leave our car and grab a shuttle. Parking was a few bucks less than JFK. Upon check-in, we were told that there was no parking available and we'd need to find... More

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George G, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review
16 March 2013

We are pleased that your overall experience was positive. We take pride in providing exceptional customer service and cleanliness and are so happy that we were able to accommodate your lodging needs. Please accept my apologizes with in regards to the parking situation. Many of our guests love the option of leaving their car with us during their travel times... More

Miami Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 23 January 2013

This hotel is over all nice , a definite three star. The decor is up to date the rooms are cozy. The staff is nice & polite . Other than the toe nail that was on my allegedly clean bathroom floor. I can't complain.

Was this review helpful? Yes
George G, Front Office Manager at Sheraton JFK Airport Hotel, responded to this review
5 February 2013

Thank You for taking the time to review our hotel. We are pleased that your overall experience was positive.I have passed your comments to our housekeeping department for immediate follow up. We take pride in providing exceptional customer service and cleanliness and are so happy that we were able to accommodate your lodging needs. We look forward to your next... More

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Additional Information about Sheraton JFK Airport Hotel

Also Known As:
Jamaica Sheraton
Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Phone Number:
Region: United States > New York > Jamaica
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #15 of 22 hotels in Jamaica
Price range (per night): RM869 - 1,090
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 
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Sheraton JFK Airport Hotel
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