Fantastic hotel. Not the best location, but it is a short bus ride on the Q40 to the Sutphin Archer subway station. Staff was very attentive and friendly. Breakfast buffet is quite good. Some of the best thick bacon I have ever had. Only complaint is that the air conditioning in the room is quite loud. Got used to it... More

After a 16 hours fligth from Johannesburg, South Africa (on economy) nothing better that a place to stretch and adjust to the new time zone. We arrived early in the morning and the hotel staff made their best to give us a early check-in around 9:30 AM. The hotel have an inside pool and fitness center and a very good... More

Before booking this hotel, I read a lot of the reviews of the other hotels in the JFK airport, and this one stood out to me. Since this was being newly renovated, and becoming a Hilton, I thought I would book a room for my 2 week business trip. I also heard that most of the hotel rooms around the... More

We arrived early and was immediately given a room. Everything clean and in good condition and in the usual Hilton style. Bathroom had a large walk in shower. Had an early flight and shuttle dropped back at the terminal. Only negative, on arrival have to catch Airtrain to shuttle stop and wait for the every half hour pick up. If... More

I really enjoyed my one night stay after dropping my wife off for an International flight. The shuttle driver was extremely courteous, and carried all my heavy bags to the bus, Reception staff extremely friendly and helpful. Restaurant manager and waiters went out of their way to make everyone happy, the manager even coming by to offer me free drink... More

I found the customer service to be very good, always positive, helpful and friendly. There is a JFK departure screen in the lobby with shuttles running to and from the airport on the hour and half-hour twenty-four hours a day. My fiance had a flight and while I stuck around New York, I found the travel into Manhattan from the... More

Upon booking a room on the executive floor through hotels.com, I arrived at the hotel to find that there were no rooms available on the executive floor. After an hour of arguing with hotels .com on the phone (it was an error on hotels.com part), the situation was finally remedied. During this whole time, I had a smile on my... More

As far as the hotel itself goes, its a head and shoulder above the hotels in the surrounding area, so let me get that out of the way first. The rooms are beatiful, i like the bathroom kit, very good high quality product. The fitness center has 2 ellipticals, 3 treadmills, and dumbbells up to 50lbs i believe. I've stayed... More

This was our first time staying at this hotel. In the past, we have stayed at the Doubletree JFK, which we have never really enjoyed. This hotel is right across from the Doubletree. Parking is $18/day and is uncovered - we considered leaving our car there but decided to drive down the street to Airpark to save the $25 or... More