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Quality Inn

2.0 of 5
10 West Orvis St., Massena, NY 13662
Hotel amenities
Quality Inn
Ranked #5 of 8 hotels in Massena
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48 reviews from our community

    Trip type
Traveller rating
    7
    14
    11
    8
    8
Date Rating
Westbury, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW via mobile

We have been staying here for four years with no problem. But now the policy is to turn off the air conditioning at night. The rooms are stifling hot and we woke up sweating. The continental breakfast was great, loved the malt waffles. All the staff is friendly and courteous.

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QualityMassenaGM, General Manager at Quality Inn, responded to this review
20 May 2013

Thank you for your kind review. As the temperature these past few nights have been in the low 40's we thought it best to turn A/C off. I apologize for the inconvenience this caused you. We'll work on our timing. Thanks again! More

Utica, New York
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 March 2013

I stayed at the Quality Inn while on a business trip to Massena. The lobby area is quite inviting and a great place to relax by the fireplace. The room was mediocre at best. It was clean, but quite old. I booked a single room and expected it to be small, but that was an understatement. There was room for... More

Was this review helpful? Yes 1
QualityMassenaGM, General Manager at Quality Inn, responded to this review
2 March 2013

Thank you for your review. The rooms with full size beds are smaller than rooms with Queen or King beds. All rooms have a 3- drawer dresser, so I'm not sure why you stated otherwise; it was next to the fridge/microwave set-up. I apologize if I misunderstood that portion of your review. Feel free to contact me if you wish... More

Montreal, Canada
1 review
2 of 5 stars Reviewed 22 February 2013

Couldn't sleep all night...doors sound like a high school corridor....shake the door to check if its locked and the whole floor wakes up....should invest in a few dollars of felt for the doors so they don't make such a racket...never heard of a hotel with doors like that....won't go back. On the brighter side the staff was very polite and... More

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Syracuse, New York
1 review
1 of 5 stars Reviewed 17 February 2013

Everything about this hotel is wonderful, EXCEPT for something that's absolutely vital: noise privacy. The walls are so thin, you can hear everything in the room next to you. If your nighbor talks on the phone, you hear it like it's coming from inside your own room. If your neighbor turns on his TV, you'd better want to watch the... More

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QualityMassenaGM, General Manager at Quality Inn, responded to this review
19 February 2013

Thank you for your review. I'm sorry noise issues kept you from getting a good night's rest. We hope you will give us another opportunity in the future. More

Wallkill, New York
2 reviews
2 of 5 stars Reviewed 2 February 2013

When we checked in and saw our room, we were thrilled! The attached restaurant, very nice! The continental breakfast, loved it. Why you ask, did I only give this hotel a 2? I'll tell you with one very important word.....SOUNDPROOFING! After a long day on the road, we were very tired and just wanted a peaceful night's sleep. At exactly... More

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QualityMassenaGM, General Manager at Quality Inn, responded to this review
3 February 2013

Thank you for taking the time to offer your thoughts. I'm sorry you were unable to get a good night's sleep. I hope you'll give us another chance the next time you are in Massena. More

CORTLAND
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 16 January 2013

Life's about the choices we make, as they say, and Choice is usually not at the top of my list of hotel brands because their consistency varies tremendously, even within the same brand. This property is a prime example. On the outside, a solid, nice looking, well furnished building with adequate, if not luxurious, rooms. Beneath the surface, however, a... More

Was this review helpful? Yes 1
Windham, New Hampshire
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 12 January 2013

I was here on business and chose this hotel, as there aren't many choices in the area. I (and everyone else) stayed on the first floor because there was work being done on the second floor. Anytime anyone walked out their door, it would SLAM behind them - very loud!! When I got back to the hotel after a long... More

Was this review helpful? Yes 1
QualityMassenaGM, General Manager at Quality Inn, responded to this review
14 January 2013

Thank you for your review. I appreciate you taking the time to pass along your comments. I am very sorry for the disturbances you and your family endured. I will look into this matter for you. If you wish to follow up with me personally please don't hesitate to contact me. More

Granite Bay, California
1 review
3 of 5 stars Reviewed 12 January 2013

We have been staying at this hotel for years and many room have been nightly updated. For the past several years, we have stayed on the 4th floor and there are employees living in the east wing. We have repeatedly been woken up in the am from kids screeching down the halls, banging on the walls, riding motorized vehicles up... More

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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 7 January 2013

When the toilet flooded - in a big way - I called down to the front desk and was told to come down and get a plunger. No concern, no apology, no offer to have a hotel maintenance employee come take a look at it. Not even an offer to take the plunger up the elevator. Just an irritated demand... More

Was this review helpful? Yes 1
QualityMassenaGM, General Manager at Quality Inn, responded to this review
9 January 2013

My sincerest apology for this incident. Absolutely inexcusable and unacceptable. Please feel free to contact me directly at the hotel to discuss this issue. More

South Pole
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 9 December 2012

My son and I stayed one night during a visit to a local college. Overall, the hotel was ok, but perhaps a bit expensive for the value. The rooms were a bit noisy - not that well sound proofed. The hotel/room could use some updating, but were reaonably clean. The breakfast was average to above average; a decent selection of... More

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QualityMassenaGM, General Manager at Quality Inn, responded to this review
11 December 2012

Thank you for your review. I appreciate the feedback, and be assured, we will continue to improve the hotel with your help and that of all our guests. Hope to see again soon. More

 
 
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Additional Information about Quality Inn

Also Known As:
Quality Hotel
Quality Hotel Massena
Quality Inn Massena
Massena Quality Inn
Address: 10 West Orvis St., Massena, NY 13662
Region: United States > New York > St. Lawrence County > Massena
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Massena
Price range (per night): RM230 - 375
Hotel Class:2 star (2*)
Reservation Options:
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