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Residence Inn New Rochelle

3.0 of 5
35 LeCount Place, New Rochelle, NY 10801
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Residence Inn New Rochelle
Ranked #2 of 2 hotels in New Rochelle
3.5 of 5 stars 60 Reviews
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60 reviews from our community

    Trip type
Traveller rating
    21
    21
    4
    6
    8
Date Rating
Baltimore, Maryland
1 review
2 of 5 stars Reviewed 20 May 2012

The staff was nice, but this place is a real dump. I personally paid for five rooms and booked several for a wedding. I am a Marriott Gold Card member and my room was the worst of them all. So much for being a customer. They gave me the handicapped suite, which I hate and the shower was disgusting. It... More

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Danielle Stumpf, General Manager at Residence Inn New Rochelle, responded to this review
23 May 2012

We apologize for the service which you received during your recent visit to our Hotel. I appreciate your comments are taking your experience very seriously. The leadership team has plans that are in place to improve our guest services. Thank you for taking the time to share your experience as it also allows us an opportunity to improve. More

Saint Paul, Minnesota
Senior Contributor
37 reviews 37 reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

I was only here for one night and glad of it. Although just one night, there were a string of problems that lead me to believe that there are probably many more. This hotel is clearly not up to Res. Inn standards... time for Marriott to either dump it or renovate. Here's what I encountered: (1) on check-in, they claimed... More

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Danielle Stumpf, General Manager at Residence Inn New Rochelle, responded to this review
23 May 2012

Thank you for your review and for choosing to stay at our Hotel. We truly value your business and your feedback. I apologize for the service failures that you have experienced during your stay. I can assure you that we strive to exceed our guest’s expectations and I am disappointed to hear that we did not succeed. Actions are being... More

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Newport, Rhode Island
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 May 2012
1
person found this review helpful

I had to attend an event in New Rochelle, NY - not knowing the area all that well, as female business traveler I always stay in a brand hotel, since Residence Inn is a Marriott I selected this property. All was fine until I came to the lobby to go out, the "clientele" was not Marriott by me, the mouths... More

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Connecticut
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 29 April 2012

My daughter attends college in the Bronx so whenever we visit her, we stay in this hotel since it's only 15 minutes away and a much better option than the hotels in the Bronx. The rooms are typical Residence Inn - king size bed in the bedroom, nicely equipped kitchen area and a living room. They always have a bag... More

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New York, US
Senior Contributor
31 reviews 31 reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 27 April 2012

Stayed here in April with my wife and teenage daughter. Excellent staff in terms of knowledge, friendliness and helpfulness. Received an upgraded room and a welcome gift. Parking in the adjacent covered garage was free. Breakfast was free and good (better than the average Residence Inn). Internet is also free. Next to huge entertainment complex. I will stay here again. More

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Danielle Stumpf, General Manager at Residence Inn New Rochelle, responded to this review
1 May 2012

Thank you for your wonderful comment! We look forward to having you stay with us again! More

dc
1 review
5 of 5 stars Reviewed 26 April 2012

We stayed here for several weeks. Awesome 3-star hotel. Shows some age, but easily made up for by other things. Hotel is located in very center of downtown withing walking distance to every food, entertainment and recreation imaginable. Management is completely engaged and present here, and the staff friendly and very accommodating. this is truly a residence inn, feels like... More

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Danielle Stumpf, General Manager at Residence Inn New Rochelle, responded to this review
1 May 2012

Thank you for your review! We have an amazing staff here at the Residence Inn. As a team we love to hear what our guests have to say about our property. We hope you have the opportunity to visit us again in the future! More

Harrisburg PA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

I've been staying here off and on for the last six years, Monday thru Friday, and I'm very please with the hotel. I'm always greeted by a friendly and accommodating staff. The hotel recently went through some upgrades and some of the biggest for me are the WiFi, flat screens, and updated furniture. The eating area on the tenth floor... More

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Valdese, North Carolina
Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 22 April 2012
1
person found this review helpful

The duct tape holding together the hotel’s sign on the sidewalk should be a clue. First, the good news – all the staff was very friendly and usually helpful. The bad news: -Don’t get a room along Huguenot Street, it is very noisy. -Rooms are in despite need of maintenance and renovation; the HVAC is very noisy, TV remote did... More

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Boston, MA
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 22 April 2012

While we arrived a good 1.5 hours after allowed check in time and were told that our room was not ready, we were politely and quickly accommodated by Manny the front desk clerk who comped our parking and upgraded our room. The room is huge and quiet and clean? Who could ask for anything more on a two night stay... More

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 16 April 2012
1
person found this review helpful

This property needs security in the lobby! Traveling alone on business and there were lots of characters HANGING around the lobby each time I went there to meet with my colleague before going out. Loud, obnoxious kids and the front desk person did nothing. Come on! You don't pay these rates to feel uncomfortable when traveling. Get it together! Customers... More

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Additional Information about Residence Inn New Rochelle

  • New Rochelle Residence Inn
Address: 35 LeCount Place, New Rochelle, NY 10801
Price range (per night):* RM643 - 823

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Residence Inn New Rochelle
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