Hotel went thru an update over the past few years and a nice place to stay when in the New Rochelle area. I visited here for a business trip and was upgraded to a King Executive room vs the regular room = major difference in the quality of room and made my stay much better. I have stayed previously in...
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The hotels location is good. It is right off the highway and 4 or 5 blocks from the train to NYC. The hotel overall was clean, but not as up to date as advertised.
Hated the Sleep Number bed. Took forever to get comfortable.
The bathrooms are very small and there is no fan which is ridiculous if you have...
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We truly apologize that you had to wait for a Guest Service Agent to come to the desk; you are absolutely right the guest comes first and I will address that - thanks for letting us know. As far as the Sleep Number Bed, we have guest that absolutely LOVE them and we have guest that prefer a standard mattress...
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I worked with Glenia in reservations and can't say enough good things about how great she is to work with!!!! :) She helped me get the rooms I needed for my daughter's wedding, as well as, the suite that we had to use as a dual purpose for our guests in between the church and wedding reception and for the...
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Thank you so very much for such a great review. Glenia (Sales Manager) has been part of our hotel family for over 12 years and does a fabulous job - treating each and every group as if it was her event. We truly appreciate the opportunity to serve you and your family on such a grand event. We hope that...
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Thank you to Tegan and the staff of the Radisson my daughters wedding was wonderful. The staff was GREAT. The food delicious.there was nothing my daughter needed Tegan was right there. Thank you all again.
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Thank you Debbie C. for such a great review. We are truly pleased to have had the pleasure of serving you and your family on your Daughter's special day. A wedding a memory of a life time and we are so pleased that everything went well. And we agree, Tegan does a great job with each and every catering detail...
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Unfriendly. Loud. Night club music is so freaking loud you cannot sleep on weekend nites. Staff does not care. Dirty. In the middle of nowhere. Would NOT recommend to anyone.
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We truly regret that you had a bad experience during your stay. When you were here we were actually under construction and have since opened NoMa Social (April 21st) our new restaurant that has had rave reviews. In construction we addressed the noise issues with soundproof sheetrock and a variety of factors to eliminate that issue. We have had so...
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We have experienced excellent service and accomodations at the New Rochelle Radission since JAN 2011! The front staff are professionals and very courteous to our needs.
Over the year the hotel has been renovated to enhance the visual appeal, upgraded the restuarant and the quality of food served.
Recommend to join the Carlson Club and earn stay awards. We have...
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Thank you so very much for such a nice review. We always love hearing from our guest and as you mentioned the Club Carlson Membership is great; as well as we have recently won "Lobby Renovation of the Year 2011" for Carlson Hotels in February 2012. Our restaurant renovation is almost completed; we will reopen as "NoMa Social." with Mediterranean...
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The hotel has a clean and well manicured presentation, and very convenient to our out of town business travelers. The front desk staff is consistently professional, well versed with the hotel and surrounding area, dining facilities, and treat each customer as a priority. The sales staff has been outstanding to work with, particularly Diane - she is well spoken, has...
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Thank you so much for such a great review and we appreciate you mentioning what an outstanding staff we have. Many of our hotel family have been here for many years - Radcliffe and Janice have been here 37 years! We have a great sales staff and Diane Farah and her sales team do a fabulous job; as well as...
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We had three rooms in the hotel for an event nearby. The hotel staff was extraordinary from check-in to check out! The hotel is renovating but they make every effort to accomodate you during the transition. The restaurant is under construction so we had to go to the ballroom for food but the wait staff was prompt, the food was...
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Thank you so much for your review. We truly are proud of our hotel family and many of our staff have been with us for many years ... our hotel has been locally owned and operated since it opened in 1975 and we feel that makes "the difference" when it comes to caring for our guest and being part of...
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Great people at the Front Desk ensure your business stay at the facility is well supported. NATASHA was very helpful, ensuring that all my business needs were met for m meeting at the facility.
The Staff assisted in ensuring all equipment was functioning. All NEW LARGE flatscreens with ceiling mounted speakers provides and excellent arrangement. I had a large group...
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We appreciate your comments in regards to your meeting room experience. Christine & Tegan do a great job working with each and every client to ensure that the meeting is absolutely perfect whether it is the design, the menu options, or any specific detail that you may need to make your special day a great one whether it is a...
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The ugly:
* My room was located on the 2nd floor, which means that I did not sleep because of the bass coming from the "nightclub". It sounded like the DJ booth was directly next to my room. It's pretty clear they care more about their nightclub than their guests.
* When I turned on my A/C, it immediately filled...
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We truly apologize if you were inconvenienced by the noise from The City, our night club that is open on Friday & Saturday nights. We are currently under renovation and will be addressing any noise issues in the completed project. NoMa Social and The City night club will open April 21st.
We apologize, as well for the smoke issue ......
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