Sheraton At The Falls (Niagara Falls, NY): See 485 Hotel Reviews and 94 Photos

Also Known As:: Sheraton At The Falls Hotel; Sheraton At The Falls Hotel Niagara Falls; Crowne Plaza Niagara Falls; Niagara Falls Crowne Plaza

Address: 300 Third Street, Niagara Falls, NY 14303

Region: United States > New York > Niagara Falls

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #10 of 48 hotels in Niagara Falls

Price range (per night): RM467 - 853

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Welcome to the Sheraton At The Falls Niagara Falls, New York USA. This upscale hotel features 392 guest rooms including 25 luxury suites. If you’re looking to hold a meeting or special event they offer over 14,000 square feet of prime meeting/event space including the stately Crown Jewel Ballroom which can handle events to 300 people. The hotel is located in the heart of downtown within walking distance of the New York State Park as well as the Canadian border. The property is situated directly adjacent to the Seneca Niagara Casino & Hotel and next door to the The Conference Center Niagara Falls which features 116,000 square feet of flexible meeting/event space. We are located just minutes away from Niagara University, Fashion Outlets Niagara Falls, historic Lewiston and less than 30 minutes from Buffalo, New York. Area attractions include: Maid of the Mist Boat Ride, Cave of the Winds, Journey Behind the Falls, helicopter rides, souvenir shops and many nature and hiking trails. The Jade Restaurant offers your favorite breakfast selections daily. For lunch and dinner enjoy the upbeat atmosphere of our T.G.I. Friday’s located right off the lobby. We also have Niagara Fall’s only full service Starbucks. Complimentary wireless high speed internet is available throughout the facility. We also feature a large indoor pool and fitness center. Parking is $5 daily with in and out privileges. ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood, Orbitz, Travelocity, Priceline, Expedia and Hotwire so you can book your Sheraton At The Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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485 reviews from our community

See which rooms travellers prefer - 130 traveller tips

2013barbar

Townsville, Australia

1 review

“Could have been better”

Reviewed 17 May 2013 NEW

We stayed 3 nights. On arrival at our room the lock wouldn't work and the screws in the door lock was loose enough for me to tighten with my finger nail. I did not feel safe. On leaving the door would not lock. We contacted the service desk which took 20 minutes to attend to us. They replaced the battery... More

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winstonluc

Markham, Canada

Senior Reviewer

7 reviews

3 hotel reviews

Reviews in 5 cities

8 helpful votes

“It was alright.”

Reviewed 14 May 2013 NEW

I bought a $79 jaunt voucher that has $20 credit at T.G.I Friday on site restaurant and $30 voucher to use in the casino right across the street. First of all, TIP is if you are using a jaunt voucher there is a number on the voucher to make reservations which I did not notice until later. I tried to... More

See 2 more reviews by winstonluc for Niagara Falls

Thank you very much for taking the time to write a review.. It is always our goal to meet and exceed everyone’s expectation. By reading your review we didn't quite succeed. Please except my apology on the Hotels behave. As the new General Manager here you have my commitment that we will move this Hotel forward. To let you know... More

janebanks

Cambridge, Massachusetts

“Service great, rooms not so great”

Reviewed 12 May 2013 NEW

I stayed at the Sheraton at the Falls for two nights in April. The lobby is nice, but my room was somewhat disappointing. No full length mirror, no blinds or room-darkening curtains. The sheers on the window were really dirty. The first evening I was there I didn't have hot water (it was fine the rest of my stay). What... More

elfm

new york

Reviewer

5 reviews

4 helpful votes

“Not for the noise-sensitive”

Reviewed 12 May 2013

The walls of the rooms are so thin that you can hear the entire conversation of people talking normally in the next room. The management were very nice about changing rooms, but you could hear your next-door neighbor even in an end corner room, the usual refuge of people seeking a quiet room. ( The sound can be blocked out... More

Thank you for taking the time to write. We are please you enjoyed our team. As you know we are in the middle of a massive renovation and having fun watching the changes occur daily. As to our area, you stayed with us just before our season got going so I'm sure you felt a little lonely. There are many... More

osaka2010

San Jose, California

Contributor

13 reviews

10 hotel reviews

Reviews in 10 cities

7 helpful votes

“Very close by the falls”

Reviewed 11 May 2013

One great thing about this hotel is it is very close by the falls and it is just walk there in about 10mins. However, this hotel definitely need more upgrade and renovation. Another good thing about this hotel is they have free wifi. Starbucks and TGIF in the lobby. I joined a tour this time in the east coast and... More

BballCoach5

Naples, Florida

1 helpful vote

“DEFINITLY IMPROVING !!!!!!!!!!”

Reviewed 9 May 2013

We were very surprised at how much the Sheraton has done to improve since our last visit to Niagara Falls, NY. The carpeting in the hallways and the rooms is a vast improvement. Hopefully with the new furniture and lighting to follow things will be even nicer. As far as the staff our encounters with Joseph the Bellman/Doorman were incredible... More

Thank you for taking the time to write. Thank you again for noticing our changes. Just so you know there are more changes to come. Lobby to be totally redone and completed by the end of May. More amenities for the guest rooms and the bathrooms to be completed by end of November. Please come visit us again. Ron Droegmyer More

m0mmy04

Charlotte, North Carolina

Top Contributor

65 reviews

7 hotel reviews

Reviews in 13 cities

10 helpful votes

“Great location. Old hotel”

Reviewed 7 May 2013

This hotel is in a great location casino close as well as places to eat . This hotel is old there are some upgrades to this property but needs to be many more. Old furniture in the rooms. Needs a fresh look!!!

Barbara T

Lancaster, Pennsylvania

Senior Contributor

23 reviews

4 hotel reviews

Reviews in 8 cities

2 helpful votes

“Not the best Sheraton”

I've had the opportunity to stay at multiple Sheraton locations, this one was a little under the bar for the chain name. Good things: Great location, it was a 15 minute walk to American Falls side.. and Maid of the Mist. The room was nicely sized and the bed, as with every other Sheraton, was amazing! The staff was very... More

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See 4 more reviews by Barbara T for Niagara Falls

ksbrowne

Coram, New York

8 reviews

“Not a great place with a Sheraton name”

Hotel was average - nothing spectacular - stayed for 2 nights to attend a conference, so did not eat there - only thing nice about the room was the bed and the flat screen tv - room was very dark and dreary, nothing on the walls (which were a dark brown color) - front desk staff not too friendly -... More

Katie S

Rochester, New York

“Feces in toilet & property stolen!!”

Reviewed 6 May 2013

I stayed at The Sheraton at the Falls overnight on 5/4/2013. I was told that my room would be available for check in between 2 & 3 p.m. I got there almost right at 3 and was asked to wait 10 minutes while they finished cleaning my room. My sister (who was staying with me) and I walked around for... More

Thank you very much for taking the time to write a review.y. It is always our goal to meet and exceed everyone’s expectation. By reading your review we didn't succeed. Please except my apology on the Hotels behave. As the new General Manager here you have my commitment that we will move this Hotel forward. To let you know the... More

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Sheraton At The Falls

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