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All 3 Norwich hotels »

Howard Johnson Hotel - Norwich

2.0 of 5
75 North Broad Street, Route 12, Norwich, NY 13815-1736
Hotel amenities
Howard Johnson Hotel - Norwich
Ranked #2 of 3 hotels in Norwich
2.5 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    4
    3
    5
    6
    10
Date Rating
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 8 May 2012
3
people found this review helpful

After switching rooms numerous times to never being satisfied the staff was by far the rudest I have ever dealt with. This is including there manager. By far the worst experience I have ever encountered with rooms that are filthy and staff that are not only liars but as rude as they come. Now I do have to admit however... More

Was this review helpful? Yes
Dana00287, General Manager at Howard Johnson Hotel - Norwich, responded to this review
9 May 2012

Dear Valued Guest: I apologize if your stay with us was unsatisfactory. Myself and my staff did everything possible to accomidate your needs. And each time it was not of your standards. We also offered you a full refund for the inconvienience that may have been caused to you, and you continued to stay with us of your free will.... More

Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 15 April 2012
1
person found this review helpful

Had to go to Norwich on business and there are not too many hotels there. Room was not very clean the hallways smelled like cigarettes, and there is a Denny's next door, but notmmuch else around. Couldn't wait to leave! More

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Dana00287, General Manager at Howard Johnson Hotel - Norwich, responded to this review
27 April 2012

We apologize if your experience was less than what you had hoped for. We are in the process of renovations throughout our building, and i apologize if it was not as clean as you had hoped. I wish i would have known while you where here, i could have done something to accomidate you. The cigarette smoke is due to... More

Lafayette, IN
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 April 2012

Our family was in town for a funeral and I grew up in this town so I wanted a place that was convenient to everything. Upon entering the room, it was clean, not really updated but was clean. We turned on the heat and realized it was blowing cold air. Upon further investigation, we discovered a space heater, upon turning... More

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See 2 more reviews by Cathy802 for Norwich
Queensbury, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 21 February 2012

Stayed here while on business. Facility is older and shows it based on the room conditions. Televisions in the rooms are outdated. This is certainly is evident as you enter with an old tube style television at the check in desk. On numerous occasions while leaving the hotel in the evening and upon returning there were a couple homeless looking... More

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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

We stayed here overnight and had a suite on the second floor with an djoining room for our kids. Everything about our stay went above and beyond our expectations. The room had a flat screen tv and a kitchenette....yes the microwave was old but it worked fine for us and it was so convenient. Our only mistake was not staying... More

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Milford, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 November 2011
1
person found this review helpful

Lots of redecorating and remodeling in process. Front desk personnel are extremely courteous and helpful. Beds are very comfortable and the ability to work on your computer at the desk in rooms is easy. Bathrooms appear to have been recently upgraded and the water pressure in the shower is great. Safe location with a Denny's on-site with several additional restaurants... More

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Rome, New York, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 November 2011

I had a house keeper that cleaned my room that had a neck of horrible hickies. She obviously just came into my room looked around and left. My sheets were not changed. and floor was not cleaned. I have been told that the appearance of the way someone loooks is the way they clean, and that was gross. More

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Dana00287, General Manager at Howard Johnson Hotel - Norwich, responded to this review
11 November 2011

We apologize if your stay was unsatisfactory. If I was aware of the situation during your stay I would have been more then happy to speak with you in regards to your concerns. You are more then welcome to contact me personally at any time. Thank you. More

Mendham, New Jersey
1 review
1 of 5 stars Reviewed 5 October 2011

If you don't mind the smell of mold, a toilet that ran all night long, bugs in your drinks (because the bottle they poured it from was full of bugs), ripped wallpaper, and run down dingy rooms than this is the place for you. We stayed while visiting Colgate, I would have rather slept in my car. Were suppose to... More

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Dana00287, General Manager at Howard Johnson Hotel - Norwich, responded to this review
25 October 2011

We apologize if you were unsatified with your stay with us. We are in the process of updating the hotel, guest rooms, and hallways. We have started the renevations, but as we all know this takes some time. We hope that in the future, you will give us another chance. Also, the issue's that you had with the restaurant on... More

Plainsboro, New Jersey
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 August 2011
1
person found this review helpful

My daughter and I stayed here for one night as part of a college tour. The hotel is simple and, with the exception of bed and breakfasts and the more expensive Colgate Inn, the only thing like it for about 30 miles. It's in the middle of a renovation and the signs are everywhere telling you that. Pool looked like... More

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Dana00287, General Manager at Howard Johnson Hotel - Norwich, responded to this review
25 October 2011

Thank you for noticing the work that our staff is doing to update our property for our guests. I would like you to know that we have just closed our pool for a couple of weeks, and we are installing a new pool deck!!!!!!! We are very excited about the updates, and hope that you will stay with us again... More

Indiana
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 8 August 2011

It was only because there was nothing else available and I had to be in the area for work that stayed there. The first room Had a door that wouldn't latch. When it was fixed you had to SLAM it to get it to close. When I asked to change rooms the girls at the front desk were very understanding... More

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Additional Information about Howard Johnson Hotel - Norwich

  • Howard Johnson Hotel Norwich
  • Howard Johnson Norwich
Address: 75 North Broad Street, Route 12, Norwich, NY 13815-1736
Price range (per night):* RM187 - 272

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Howard Johnson Hotel - Norwich
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