nice hotel, an older property, but still nice. Walking distance to the mall. we had sliding glass doors to the outside. we were on the bottom floor, but it was very quiet. Friendly staff. They also offer a 10% discount to 2 restaurants, which is a bonus. Overall, if you are looking to shop til you drop, this is a...
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I love comimg here. The location is great right next to mall on Smithfield (my title reason) I love the poolside rooms as you get your own patio and a sliding glass door leads to pool. The rooms are reasonable, what you expect from a BW. the breakfast is the best and staff are very friendly. The pool is standard...
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Dear guest,
Thank you very much for using tripadvisor to provide us with feedback about your stay. I am glad your family enjoyed the pool. Please feel free to let us know if we can assist you in making reservations or at anytime during your stay.
Again thanks for your feed back and your business is greatly appreciated.
Bob smith...
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This hotel is walking distance to all the big name stores and very close to the mall.
The rooms are okay, standard best western but some have thin walls, nice breakfast and there is a pool and a basic gym. The lobby has fresh cookies each day, and the staff is very helpful.
Overall great place to stay if you...
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Good morning,
Thank you very much for using tripadvisor to provide us and other guests feed back about your stay. I appreciate your help.
All of our walls are concrete block firewalls with insulation poured inside of them. That said adjoining rooms have two rather thin doors back to back. One for one room the other for the adjoining room....
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We enjoy the Inn at Smithfield at least 10X a year. We use it for family reunions too. No place is like home, but this comes pretty close!
Anne Johnson
Potsdam, NY
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Thank you very much for using tripadvisor to provide us with your comments. Thank you also for making us your home away from home that is an honor we hold in high regard.
I hope you are having a Happy Easter. Safe travels to you and your family
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very good stay. Rooms very nice and alot of space. Fridge, microwave, desk and very comfortable beds. Nice pool. very good complimentary breakfast. Nothing bad to say about hotel.
There was a lot of noise at night due to kids from basketball teams. Would have slept better if it wasnt for the noise but that is not the hotels fault
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Thank you very much for providing us feedback through tripadvisor. I am sorry that some children for their behavior and the parents do not supervise them despite our requests and in some cases demands.
We will continue our efforts to encourage the parents and chaperones to control the noise and behaviors of these children.
Thank you for your understanding.
Bob...
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We were in town for a basketball tournament. The place was packed but thes ervice was still good and they kept it clean. Great indoor pool area. The price was affordable. Recommended
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Thank you very much for using TripAdvisor to report on your stay at my property. I am glad we were able to have you as a guest and I hope we can host you again during one of your tournaments or while you enjoy a vacation in the Champlain Valley and Adirondacks.
Please feel free to contact me at 518-561-7750...
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My partner and I just got back from spending 3 nights in one of the executive suites. It was comfortable, clean and was exactly what we needed!
The rooms were spacious and comfortable. With the kitchenette, we were able to enjoy small meals in our room, without feeling the need to go out every time.
I, personally, prefer softer pillows,...
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Thank you very much for your business and for using TRIPADVISOR. We appreciate your input about a coat rack as it is something I had not thought of and it makes sense. We will look into it.
Again thank you for your compliments about the room and the breakfast. It means a lot to the staff.
Bob Smith
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Spent the weekend there for shopping and had a great time, place was clean, breakfast was good and hot. For the price and so close to the mall and all other shopping in Plattsburg, worth the stay!!1
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Mike,
Thank you for using Trip Advisor and your kind comments. I wish you and your family a safe and joyous Holiday season
Bob Smith
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First time stay at this hotel, mini vacation as we live in Quebec. One hour 15 minutes drive, checked in around 1:45pm on a Saturday afternoon and checked out Monday around 11:00am. Good breakfast, fresh and a good variety. No hot tub but a fantastic pool which was actually heated. I recommend a room near the pool as there is...
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Thanks for your business and for using trip advisor as well as Priceline. I am glad you enjoyed the weekend and I look forward to having you as a guest the next time you are in town
Happy Holidays
Bob Smith
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I chose this hotel because they advertise free shuttle to the airport. When I checked in, I was informed the shuttle ran from 8am-11pm. My flight was for 8:40 and needed to be there for 8, but was informed the shuttle will not leave before 8 . I informed the woman that was the only reason I booked them. She...
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Thank you very much for your comments about my property and for using trip advisor. The hours of our free shuttle service is really from 6:30AM to 11PM. The front desk staff member was on alone and could not leave the front desk. Our normal driver who works in maintenance was not available at the time.
What we should have...
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