Newer hotel at I390 intersection. Easy check in, very courteous staff. Great free breakfast with hot food choices and good coffee. The room was updated and clean with new flat screen TV with a vast amount of channels. Very firm beds. Only complaint is sink area outside of bathroom caused some privacy concerns as I shared a room with a...
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Dear Salo41,
Thank you for taking the time to write a review for our hotel. We greatly appreciate your kind comments. I will see that they are passed along to the staff.
Laroy Burgess
General Manager
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Nice, clean, hotel with helpful staff. Had an enjoyable stay.
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Dear Woobig,
Thank you for your kind review. We hope you had a great stay at our hotel and hope to have you again as one of our guests.
Laroy Burgess
General Manager
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I have stayed here multiple times in the past 2 years. I travel for business as a Sales VP and work all across Upstate NY. This hotel is my first choice for the Rochester, NY area. This Holiday Inn Express is extremely clean, nice rooms, has a great breakfast, very fast internet and reasonable rates. The front desk staff is...
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Dear BrianK851,
It is great to have read your review today. I am so glad that you enjoy our Priority Club Gold and Platinum lounge and the New York Times. I will see that your comments are passed along to the staff.
Thank you for staying with us and hope to have you again as one of our guests in...
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We stayed at the holiday inn for 4 nights and thought it was a very pleasant stay the staff were very helpful to us as we had a problem with the plumbing so we were moved to another room with no fuss.
Our room was very neat clean and comfortable a tiny bit on the small side but it was...
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Thank you for the kind review. I will pass this along to our staff.
Laroy Burgess
General Manager
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The hotel is clean and comfortable. Free breakfast, free wifi, free parking, free gym big plus!
The receptionists could be a little friendlier. Otherwise, good location, stores across the street - walking distance yet pretty quiet area.
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Stayed with family on our way to nyc, very clean room helpful staff. We loved the hot breakfest. Will be our spot on the way to nyc for now on! Only down side is no pool.
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This was our second time to stay at this hotel. We have family in Rochester and this hotel is in an easily accessible location. The previous experience was two years ago and was pleasant. This time we started off on the wrong foot and continued that way for the duration.
We booked two rooms for a three night stay back...
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The hotel was clean and tidy - helpful staff - booking in excellent and breakfast was really good. Nothing was too much trouble for them to make our stay enjoyable.
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Dear Foxtrotcarousel,
My staff and I are so glad to hear that you enjoyed your stay with us. We greatly appreciate you taking the time to let us know. We hope you enjoyed your trip across New York State and hope the next time you are in the upstate New York area you will stay with us again.
Laroy Burgess...
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Pretty good business type hotel. Normal HIE breakfasts. Priority Club Gold/Platinum lounge was a real nice spot drinks, TV, comfortable surroundings!
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Dear tjfmsf,
We are so glad that you enjoyed our Priority Club Gold/Platinum Lounge. We greatly appreciate your business and hope that you will stay with us again in the near future.
Laroy Burgess
General Manager
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We've stayed here several times and are always impressed with the friendly, helpful staff, particularly the front desk.
On one recent stay, I needed a laundromat. When I called the front desk, they suggested that I stop by and they would explain how to find it, since it's tricky. i did just that and the young man gave me their...
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Dear Mrs. Kenny,
Thank you for taking the time to write a review of our hotel. We greatly appreciate your efforts. I will see that your comments are past along to the staff. They very much like hear from our guests how much they enjoyed thier stay.
Again thank you and hope to have you as one of our guests...
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74 Reviews
194 Reviews
