The spaces in the parking garage are so small it's almost impossible to get out of your car not to mention safely pull in. Part of the roof on the third level was falling down. When I was pulling into the garage a woman informed me all the spaces were taken. When I asked her what she expected me to... More

Friendly concierge, good breakfast buffet, clean rooms, and upbeat hotel bartender Flo makes for a great experience. The location is close to downtown Rochester and withing walking distance of the Dinosaur BBQ which is also a big plus.

I went with my mens league hockey team and it was perfect. Located close to where we played and also to the night life. The staff was very easy to work with. Rooms are nice and the beds are comfy! Showers are nice as well and you have plenty of towels. The hotel has 4 elevators so there was not... More

Stayed in this hotel Saturday evening due to an event we needed to attend at the University of Rochester. Overall we had a good stay....not fantastic, but good. On the positive side, the shuttle bus service was great. We were picked up at the airport, made a round trip from the hotel to the University, and left the hotel promptly... More

Even though the hotel is old, it was fairly newly renovated. Rooms are fresh and clean. Although we found that the ice machine and vending machine did not work on several floors, it was quite the task to find one that did :) There was some sort of large function at the hotel in the evening, and it resulted in... More

I had a 3 day 2 night stay at this hotel and it was great. I was in town for a show at the Geva Theater. When I arrived I was road weary from a 5 hour train ride and I had been awake since 4am. I was greeted by Sukh/Suhk ( I apologize for the mispelling ) who was... More

Major issues with reserving multiple rooms despite ongoing communication. Tried to have our celebratory luncheon here for 25 people- communication was so poor- 3 days before the event we had to book luncheon elsewhere. Restaurant on Friday eve. Was empty, yet when we approached the bar for refills we were asked to bring our glasses because they were out. Housekeeping... More

Yesterday was a rainy day in Rochester until I walked into this hotel and was greeted by Frankie...then it became a SUNNY DAY. He is the most WONDERFUL front desk agent that I have dealt with in my 20 years on the road in the music business. I spend roughly 300 days a year in hotel rooms, and the professional,... More

I want to take a moment to express my gratitude for the excellent customer service delivered to me by Crystal in your restaurant. She always dispays a positive "can-do" attitude and is willing to go out of her way to ensure customer satisfaction. Crystal is an asset to Radisson(Rochester,NY) and is the primary reason I will continue to use your... More