I booked this room for my wife who was traveling to see our son at Fort Drum. After a long day of travel, she arrived at the Syracuse Airport and immediately called the hotel for the shuttle. She waited 25 minutes for the shuttle and then called back. The person said that he had forgot to tell the shuttle bus... More

The staff is always cheerful and helpful. Close to airport, for when you have those early departures or late arrivals. Never have to wait long for van to arrive. More

A good, clean hotel. Somewhat strong smell of cleaning fluid (?) in the halls. Fitness room spacious with five machines. Value was there. We missed a breakfast on site but there are a couple of good breakfast restaurants close by. They have a very well stocked pantry of food, munchies, etc. for which you put money in a slot, honor... More

We stayed at this hotel for three nights in March. I chose this property as it was close to a family member's home, and had room for three adults, as it had a separate bedroom and a hide-a-bed, as well as a good size kitchen area, with a two burner cook top, microwave, dishwasher, refrigerator, and utensils. All the staff... More

Stayed here before our flight out. Booked the stay and park package.Hotel personnel and shuttle service were both excellent.Drop off and pick up from and to the airport was seemless. The rooms were terrific with fridge,stove,micro,separate bedroom with TV was more than we required but was greatly appreciated.Room was spotless and heating system worked well.No complaints here in any aspect... More

We stayed at the Candlewood Suites Syracuse Airport before our very early flight out of Syracuse the following morning. The staff at this hotel is GREAT ! They asked all the right questions including our return flight information so they could make sure if it was returning later, then they would schedule a van driver to stay late and pick... More

Due to an emergency hospital stay during a visit to family in Syracuse we had to extend our stay in Syracuse. We had a pet that was in a local kennel as the apartment our parents lived in did not allow pets. So we researched and found the Candlewood Suites were pet friendly and had a very acceptable accomodation to... More

I left my cell phone in the room and took their shuttle to airport. Realized I had left it, called front desk and the found it in my room and brought it to me at airport ASAP so I would not miss my flight! More

Excellent location and professional staff. Even the driver Dave came in half an hour early to get us to the airport on time. Many thanks. Rooms very clean and well equipped. However the heating system is very noise and affects one's sleeping and wake-up call didn't occur as requested. Tripped on carpet in entranceway and bruised left shoulder, so be... More