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All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5
701 East Genesee, Syracuse, NY 13210
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Crowne Plaza Hotel
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Booking.com Travelocity CrownePlaza.com
66%
Ranked #11 of 30 hotels in Syracuse
94 traveller photos
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367 reviews from our community

Traveller rating
    95
    135
    58
    47
    32
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Families
91
 
Couples
79
 
Solo
29
 
Business
91
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New York City, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW via mobile

Loved the updated rooms and the room amenities. The new elevators are awesome. I don't like the area the hotel is in. The area doesn't have shops walking distance. I was there on a Sunday and it was a ghost town.

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Ottawa, Ontario
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

We stayed at the Crowne Plaza on a shopping weekend with my girlfriend. From the outside, this hotel looked a little run down but once you stepped inside the main doors, the upscale lobby was just the precursor to the outstanding room. Well decorated, modern and updated. Comfortable bed to sleep in and the rain head, glassed in shower was... More

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
24 May 2013

Dear Valued Guest, I am so glad that you and your girlfriend had an enjoying experience while staying in Syracuse. It is always nice to hear when a guest has been able to take advantage of more than just the sleeping rooms while on property. We are glad you both had a wonderful, relaxing experience with us. We look forward... More

New York City, New York
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

I wasn't expecting much when I stayed here but I was impressed from beginning to end. Front desk was friendly and informative. Room was so much nicer than I expected. Bed was comfortable. Nice bathroom. Clean. Decent breakfast. One of the main things is that it has to be clean. For some reason wasn't able to connect my IPad to... More

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See 2 more reviews by ilovepuntacana for Syracuse
Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
24 May 2013

Dear Valued Guest, I am very pleased to hear we exceeded your expecations of our hotel. Hopefully the next time you stay with us we will be able to assist you with your ipad internet connection. We look forward to seeing you on your next trip to Syracuse. Thank you again. Enjoy the Holiday weekend. Emilie L Front Office Manager... More

Albany, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 19 May 2013 NEW

I stayed here for a graduation in Syracuse. The inside of the hotel is nice enough, and the free parking is very easy. They have put alot of money into this hotel (it used to be a Holiday Inn). The rooms were decent, with pretty cool views of the city (the hotel is round and the rooms are like pie... More

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
24 May 2013

Dear Valued Guest, Thank you for taking the time to review our hotel. I am sorry to hear that you and your family did not sleep well from the noise and the Executive Lounge was not what was expected. We are always looking for new ways to improve; our executive lounge is high on that list. We truly appreciate the... More

Kuwait
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

Went there with the family during graduation, which obviously means ridiculously overpriced rates. The hotel was at maximum capacity so the staff were clearly overstretched, the person at reception would be driving the shuttle and so on, so credit for the staff on really doing their best. They were excellent. The rooms are OK, clearly dated. Overall, like another review... More

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
24 May 2013

Dear Valued Guest, I am glad to hear you enjoyed your stay with us over the busy graduation weekend. We do our bast to make sure each guest stay is memorable is a poistive way. Each employee wears many hats at our facility and we are always willing to help out our guests. Thank you again for taking the time... More

Nova Scotia
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 8 May 2013

We stayed in this hotel for one evening. It was clean and the parking was included. The staff were helpful and friendly. The brunch was inexpensive and overall I wouldn't hesitate to stay here again. You will likely need to leave the AC on as the street noise can be loud but is easily blunted with a little white noise.

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
14 May 2013

Dear Valued Guest, I am sorry to hear that the highway noise level was a bit loud. However, I am ver happy to hear that your overall experience was a good one. We truly appreciate guest feedback so that we are able to improve from within each department. We like to recoommend to guest that when they do book with... More

East Walpole, Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 7 May 2013

We stayed here for a wedding in April 2013, when we first drove up we were a little off put by the location, but the inside of the hotel is so much nicer then the outside. There is a very welcoming lobby and bar/lounge area when you walk in and the staff was always very pleasant to us. The wedding... More

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
14 May 2013

Dear Valued Guest, I am very pleased to hear that you had such a wonderful experience. The wedding reception looked beautiful and I am glad you were able to experience the many things our hotel has to offer. Thank you again for your wonderful review and hopefully we will see you next time you are in the Syracuse area. Emilie... More

Rainbow Lake, New York, United States
Top Contributor
70 reviews 70 reviews
11 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 17 April 2013

We spent two nights at the Crowne Plaza in Syracuse, NY. We were on a business trip and found that the Plaza was the right place at the right price. My wife's business took her to the Upstate Medical Center which was a short walk. The immediate area, however, was not a walker friendly part of the city due to... More

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See 3 more reviews by Patrick E for Syracuse
Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
23 April 2013

Dear Valued Guest, Thank you for taking the time to write a wonderful review about our hotel and its services. We strive to make each guests stay as pleasant as possible. I am glad to hear that we met those standards with your stay. We look forward to seeing you in the future and thank you again. Emilie L Front... More

Urbana, Illinois
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 13 April 2013

My daughter and I stayed here on a college visit to Syracuse. The location is wonderful, the parking is free, and the room was spacious, clean, and so comfortable. The shower was amazing and the beds were downy soft and comfortable. We were able to walk to a nice area with lots of restaurants. We were on the twelfth floor,... More

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
23 April 2013

Dear Valued Guest, It is wonderful to ehar that you and your daughter enjoed your stay while visiting Syracuse. It is a beautiful city with alot to offer. Hopefully the next time you are in town we will be able to reccommend some other wonderful restaurants within the area as well. Thank you again, Emilie L Front Office Manager cpsyracuse.com More

Grand Cayman
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 11 April 2013

This hotel is very modern and has a terrific lobby/bar/lounge area as well as business center. The rooms are modern all updated. Stay here for business or pleasure. It is my wife's favorite hotel in Syracuse.

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
23 April 2013

Dear Valued Guest, I am so glad you had such a pleasant stay with us. Thank you for the wonderful review. It always nice to hear that we are someones "Favorite". Thank you again anf we look forward to seeing you back real soon. Emilie L. Front Office Manager cpsyracuse.com More

 
 
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Additional Information about Crowne Plaza Hotel

Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotels in Syracuse
#10 Family Hotels in Syracuse
Price range (per night): RM472 - 980
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 
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