My wife and I stayed here 3 nights last weekend.No complaints at all.Comfortable room meeting all our requested accomodations.People were nice and helpful. Hotel staff went out of their way to help us (as non drivers) get back and forth to our local appointments,as well to and from trip to Kykuit/Phillipsburgh Manor. The tips we gave the shuttle drivers were...
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What a great stay. This property is very nicely updated and the staff is very accommodating. We had two rooms, one for my husband and I, the other for our daughters. We thought the layout a bit odd, but the rooms were spacious with a large sofa and desk and a great little kitchenette area. The bed was comfortable, shower...
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We arrived early after a red-eye flight to JFK. The front desk gal checked us in immediately (and in less than 5 minutes!!), even though we were 5 hours before the check-in time. We needed to extend another night, with some strange requests about bag storage too, and the front desk was incredibly accommodating! The internet was fast and the...
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I am living out a pre-paid stay at this hotel as we speak. If I could get my money back, I would leave today. I had to move rooms from the 5th floor to the 6th floor last night, as it sounded like the people in the adjoining room were making an adult film. Plus, the people above me were...
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Dear BrendaC,
I would like to apologize for your inconvenience regarding your stay. I am happy to hear that you addressed the issue with our front desk associates and I am very sorry that once they change your room location that all we had available was a room near the elevator. Again, I sincerely apologize and I hope to have...
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I recently used this hotel to reserve a block for a Bar Mitzvah. From the beginning the staff in the hotel was very helpful and accommodating, they provided me with frequent updates and kindly extended the block when it was used up. Many of my guests were very pleased with their stay, from the small details in the lobby (cookies,...
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We travel to New York this past March and stayed on this facility ,it was a excellent hotel ,specially that they are near the city and they provide transportation to the train station .. the check-in was kinda slow because they couldn't find my platinum rewards number ..
The rooms were pretty nice compared to others hotels they were just...
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Dear PlatinumD,
I am happy to hear that you enjoyed your stay with us. I would like to apologize for the issue you had with your TV and I was glad that our staff memeber was able to assist you and correct the problem. I was happy to hear that you enjoyed our newly added bar Splash and I do...
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I'm a Platinum member of Marriott Rewards (for the past 5 years) and have stayed at this hotel on numerous occasions.
I was just about to book a room for next week - and was shocked to find that the hotel is now requiring $250 deposit - refundable by mail. I called the hotel to ask about this situation and...
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Dear GoldenViewer,
I reviewed your comment regarding your stay with us. We do take all comments seriously and appreciate your feedback. I do apologize for the miscommunication regarding the $250 security deposit. I would like to inform you that after reviewing this matter with the rest of the management team we have decided to decrease the $250 deposit to $150....
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Average, nothing special. Room was nice. Bathroom is a plus, space in the suites is a plus. Good bed. Buffet breakfast was definitely nice - good selection and good food.
On the downside, TV in my room didn't really work well - channels would freeze up. I had to unplug it as it wouldn't turn off, then it never came...
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Dear Plecostamus,
I reviewed your comments regarding your stay and we appreciate your feedback. I do apologize for the inconvenience that you experienced with the Television in your room and I hope you addressed it with the front desk, so we could have the opportunity to correct the issue. Our management team take all comments seriously and share them with...
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Was impressed with the room when we first walked in. Didn't expect the bonus of a little kitchenette with fridge, sink and microwave. Really nice if you're staying for a few days and are on a budget. Beds were comfy, but the tv placement is weird. My mom was on the sofa and I was in bed and there was...
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Dear MandyinNH,
We read your review and are very pleased to know that you enjoyed your time at the SpringHill Suites in Tarrytown. It was nice to hear that you enjoyed the complimentary breakfast and the extra amenities that we offer in the room. Thank you for staying with us and we hope to see you in the near future.
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I had a made a reservation for this weekend and good thing i called the hotel property because i was going to be using a debit card and i know they charge incidentals. I was told it be the total of the stay plus 250, i said to the person who picked up im sorry? why 250? because people smoke...
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Reviewed 7 August 2011
Dear Supachi311,
I reviewed your comment regarding the $250 deposit. I apologize for the inconvenience that this may have caused. Our policy here at the hotel is that any guest checking in will have a $250 security deposit held on their debit or credit card. This deposit is refunded back on the credit card upon check out. If a debit...
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